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8px}.apk-perm-note{margin-bottom:6px;font-size:12px;color:var(--text-muted)}.apk-key-field{position:relative;display:flex;align-items:center}.apk-key-input{padding-inline-end:40px;font-size:12px}.apk-key-copy{position:absolute;inset-inline-end:8px;background:none;border:none;cursor:pointer;color:var(--text-muted);padding:0;display:flex}.apk-key-copy--copied{color:var(--success)}.f2b-title-icon{color:var(--accent)}.f2b-status-pill{display:inline-flex;align-items:center;gap:7px;font-size:12px;font-weight:600;color:var(--f2b-status);padding:5px 12px;border-radius:999px;background:color-mix(in srgb,var(--f2b-status) 12%,transparent);border:1px solid color-mix(in srgb,var(--f2b-status) 30%,transparent)}.f2b-status-pill--ok{--f2b-status: var(--success)}.f2b-status-pill--warn{--f2b-status: var(--warning)}.f2b-status-pill--danger{--f2b-status: var(--danger)}.f2b-dot-wrap{position:relative;display:inline-flex;width:8px;height:8px}.f2b-dot-ping{position:absolute;top:0;right:0;bottom:0;left:0;border-radius:50%;background:var(--f2b-status);animation:f2b-ping 1.6s cubic-bezier(0,0,.2,1) infinite}.f2b-dot{position:relative;width:8px;height:8px;border-radius:50%;background:var(--f2b-status);box-shadow:0 0 6px var(--f2b-status)}.f2b-alert{margin-bottom:12px}.f2b-tab-body{margin-top:12px}.f2b-filter-card{padding:14px 16px;margin-bottom:12px}.f2b-jail-filter{flex:0 1 170px}.f2b-pills{display:flex;gap:0;border:1px solid var(--border);border-radius:6px;overflow:hidden;flex-shrink:0}.f2b-pill{padding:7px 12px;font-size:12px;font-weight:600;border:none;cursor:pointer;background:transparent;color:var(--text-muted);transition:background .15s;white-space:nowrap}.f2b-pill--divided{border-inline-start:1px solid var(--border)}.f2b-pill--active{background:var(--accent);color:var(--always-white)}.f2b-divider{width:1px;height:24px;background:var(--border);flex-shrink:0}.f2b-ip-input{flex:1 1 130px;min-width:120px}.f2b-jail-select{flex:0 1 160px}.f2b-perm-label{font-size:12px;cursor:pointer;-webkit-user-select:none;user-select:none;white-space:nowrap;flex-shrink:0}.f2b-block-btn{flex-shrink:0}.f2b-chips{margin-top:10px}.f2b-chip{font-size:11px}.f2b-chip-x{background:none;border:none;cursor:pointer;padding:0;color:inherit;display:flex}.f2b-chip-count{font-size:11px;color:var(--text-muted);align-self:center}.f2b-table-card{padding:0}.f2b-bulkbar{padding:8px 14px;border-bottom:1px solid var(--border);background:color-mix(in srgb,var(--accent) 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8px;overflow-y:auto}.sidebar.open{transform:translate(0)}.sidebar-backdrop{display:block}.sidebar-toggle{display:none}.main-content{padding:14px}.form-row{grid-template-columns:1fr}.modal{padding:20px;width:min(420px,96vw)}.kpi-grid{grid-template-columns:repeat(2,1fr)}.tabs{gap:3px}.tab{padding:8px 12px;font-size:12px}}@media (max-width: 480px){.header{padding:0 12px}.kpi-grid{grid-template-columns:1fr 1fr}.extensions-grid,.queues-grid{grid-template-columns:1fr}.header-bell-dropdown{min-width:calc(100vw - 24px);right:-12px}}.an-panel{display:flex;flex-direction:column;gap:16px}.an-range-bar{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:12px 16px;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md)}.an-range-btn{padding:5px 12px;border-radius:var(--radius-sm);border:1px solid var(--border);background:transparent;color:var(--text-secondary);font-size:12px;cursor:pointer;transition:all 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16px;border-radius:var(--radius-sm);border:none;background:transparent;color:var(--text-secondary);font-size:13px;font-weight:500;cursor:pointer;white-space:nowrap;transition:all var(--transition-fast)}.an-subtab:hover{background:var(--bg-hover);color:var(--text-primary)}.an-subtab.active{background:var(--accent-light);color:var(--accent)}.an-heatmap{display:flex;flex-direction:column;gap:4px;overflow-x:auto}.an-heatmap-row{display:flex;align-items:center;gap:3px}.an-heatmap-day{width:32px;font-size:10px;color:var(--text-muted);text-align:right;flex-shrink:0}.an-heatmap-cell{width:24px;height:20px;border-radius:3px;transition:opacity var(--transition-fast);cursor:default}.an-heatmap-cell:hover{opacity:.8}.an-heatmap-hours{display:flex;gap:3px;margin-left:35px;overflow-x:auto}.an-heatmap-hour-label{width:24px;font-size:9px;color:var(--text-muted);text-align:center}.an-agent-table{width:100%;border-collapse:collapse}.an-agent-table th{padding:8px 12px;text-align:left;font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.08em;color:var(--text-muted);border-bottom:1px solid var(--border-subtle)}.an-agent-table td{padding:10px 12px;font-size:13px;border-bottom:1px solid var(--border-subtle)}.an-agent-table tr:hover td{background:var(--bg-hover)}.an-sparkline{display:flex;align-items:flex-end;gap:2px;height:24px}.an-sparkline-bar{flex:1;border-radius:2px 2px 0 0;min-height:2px;background:var(--accent-primary);opacity:.7;transition:opacity var(--transition-fast)}.an-sparkline-bar:hover{opacity:1}.an-filter-bar{display:flex;gap:8px;flex-wrap:wrap;align-items:flex-end;padding:12px 16px;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md)}.an-filter-field{display:flex;flex-direction:column;gap:4px}.an-filter-label{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted)}@media (max-width: 768px){.an-kpi-grid{grid-template-columns:repeat(2,1fr)}.an-filter-bar{flex-direction:column}.an-heatmap-cell{width:18px;height:16px}}@media (max-width: 480px){.an-kpi-grid{grid-template-columns:1fr 1fr}.an-kpi-value{font-size:22px}}.softphone-container{position:fixed;bottom:20px;right:clamp(16px,4vw,28px);z-index:500;display:flex;flex-direction:column;align-items:flex-end;gap:0;pointer-events:none}.softphone-fab{position:relative;width:58px;height:58px;border-radius:50%;border:none;display:flex;align-items:center;justify-content:center;color:#fff;background:var(--accent-primary);box-shadow:var(--shadow-lg),var(--shadow-glow);cursor:pointer;transition:transform var(--transition-fast),box-shadow var(--transition-fast),background var(--transition-fast);flex-shrink:0;pointer-events:auto}.softphone-fab:hover{box-shadow:var(--shadow-xl)}.softphone-fab:active{transform:scale(.96)}.softphone-fab:focus-visible{outline:2px solid var(--accent-primary-hover);outline-offset:3px}.softphone-fab-dot{position:absolute;top:4px;right:4px;width:11px;height:11px;border-radius:50%;border:2px solid var(--bg-primary);background:var(--text-muted)}.softphone-fab--registered .softphone-fab-dot{background:var(--accent-success)}.softphone-fab--offline .softphone-fab-dot{background:var(--text-muted)}.softphone-fab.is-open .softphone-fab-dot{display:none}.softphone-fab--in-call{background:var(--accent-success)}.softphone-fab--ringing{background:var(--accent-danger)}.softphone-fab-badge{position:absolute;top:-2px;right:-2px;min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--accent-danger);border:2px solid var(--bg-primary);color:#fff;font-size:10px;font-weight:700;display:flex;align-items:center;justify-content:center;line-height:1}@keyframes softphone-fab-pulse{0%{box-shadow:var(--shadow-lg),0 0 0 0 var(--status-ringing-glow)}70%{box-shadow:var(--shadow-lg),0 0 0 16px #f8514900}to{box-shadow:var(--shadow-lg),0 0 #f8514900}}.softphone-popover{position:relative;width:min(360px,calc(100vw - 32px));margin-bottom:12px;display:flex;flex-direction:column;max-height:calc(100dvh - 106px)}.softphone-popover .softphone-panel{max-width:none;min-width:0;width:100%;min-height:0;box-shadow:0 12px 48px #0009}.softphone-popover .softphone-dial-area{flex:0 0 auto}.softphone-popover-backdrop{display:none}.softphone-pip-body{margin:0;background:var(--bg-primary)}.softphone-incall--pip{max-width:none;min-width:0;width:100%;height:100vh;border:none;border-radius:0;box-shadow:none}.softphone-incall--pip:focus-within{border:none;box-shadow:none}.softphone-header-btn--pip{width:30px;height:30px}.softphone-pip-placeholder{align-items:center;justify-content:center;gap:12px;padding:32px 20px;text-align:center}.softphone-pip-placeholder-icon{color:var(--text-muted)}.softphone-pip-placeholder-text{font-size:13px;color:var(--text-secondary)}.softphone-panel{width:100%;max-width:400px;min-width:280px;display:flex;flex-direction:column;overflow:hidden;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-xl);box-shadow:0 2px 4px #0003,0 8px 24px #00000040,0 0 0 1px #0000000d;transition:box-shadow var(--transition-normal),border-color var(--transition-normal)}.softphone-panel:focus-within{border-color:var(--accent-primary);box-shadow:0 2px 4px #0003,0 10px 32px #0000004d,0 0 0 1px #58a6ff26}.softphone-header{display:flex;align-items:center;gap:10px;padding:12px 16px 12px 20px;border-bottom:1px solid var(--border-subtle);background:var(--bg-secondary);flex-shrink:0}.softphone-header--rail{--sp-state: var(--status-unavailable);padding:0}.softphone-header--rail[data-agent-state=available]{--sp-state: var(--status-idle)}.softphone-header--rail[data-agent-state=break]{--sp-state: var(--warning)}.softphone-header--rail[data-agent-state=dnd]{--sp-state: var(--status-ringing)}.softphone-header--rail[data-agent-state=loggedout]{--sp-state: var(--status-unavailable)}.softphone-rail{position:relative;display:flex;align-items:center;gap:11px;width:100%;padding:11px 13px;border-inline-start:3px solid var(--sp-state);background:linear-gradient(to right,color-mix(in srgb,var(--sp-state) 13%,transparent),transparent 62%),var(--bg-secondary);transition:background var(--transition-fast),border-color var(--transition-fast)}.softphone-rail-avatar{position:relative;width:34px;height:34px;flex:0 0 auto;border-radius:50%;display:grid;place-items:center;font-weight:700;font-size:13px;color:var(--sp-state);background:color-mix(in srgb,var(--sp-state) 15%,transparent);box-shadow:0 0 0 2px var(--sp-state)}.softphone-rail-presence{position:absolute;right:-1px;bottom:-1px;width:11px;height:11px;border-radius:50%;background:var(--sp-state);box-shadow:0 0 0 2.5px var(--bg-secondary)}.softphone-rail-id{flex:1;min-width:0;display:flex;flex-direction:column;align-items:flex-start;gap:1px;border:0;background:transparent;padding:4px 6px;margin:-4px -6px;border-radius:var(--radius-sm);cursor:pointer;text-align:start;font:inherit;color:var(--text-primary)}.softphone-rail-id:disabled{cursor:default}.softphone-rail-id:not(:disabled):hover{background:color-mix(in srgb,var(--sp-state) 10%,transparent)}.softphone-rail-id:focus-visible{outline:none;box-shadow:0 0 0 3px var(--brand-glow)}.softphone-rail-line{display:flex;align-items:baseline;gap:5px;max-width:100%}.softphone-rail-ext{font-weight:700;font-size:14px;letter-spacing:-.01em}.softphone-rail-name{font-size:12px;color:var(--text-secondary);font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.softphone-rail-state{display:flex;align-items:center;gap:6px}.softphone-rail-state-label{font-size:11.5px;font-weight:700;color:var(--sp-state)}.softphone-rail-timer{font-size:11px;color:var(--text-muted);font-weight:500}.softphone-rail-menuwrap{position:static}.softphone-rail-right{display:flex;align-items:center;gap:8px;flex:0 0 auto;margin-inline-start:auto}.softphone-header--rail .softphone-status-menu{inset-inline-start:13px;inset-inline-end:auto;top:calc(100% + 4px)}.softphone-header-icon{color:var(--accent-primary);flex-shrink:0}.softphone-header-title{font-size:14px;font-weight:700;color:var(--text-primary);flex:1;letter-spacing:-.02em}.softphone-header-btn{display:flex;align-items:center;justify-content:center;width:36px;height:36px;padding:0;border:none;border-radius:var(--radius-sm);background:transparent;color:var(--text-muted);cursor:pointer;transition:all var(--transition-fast)}.softphone-header-btn:hover:not(:disabled){background:var(--bg-hover);color:var(--accent-primary)}.softphone-header-btn:active:not(:disabled){transform:scale(.96)}.softphone-toggle{display:inline-flex;align-items:center;padding:0;border:none;background:transparent;cursor:pointer;flex-shrink:0}.softphone-toggle:disabled{opacity:.5;cursor:default}.softphone-toggle:focus-visible{outline:none;box-shadow:0 0 0 3px var(--brand-glow);border-radius:10px}.softphone-toggle-track{position:relative;width:30px;height:16px;border-radius:8px;background:var(--border-default);transition:background var(--transition-fast)}.softphone-toggle-knob{position:absolute;top:2px;inset-inline-start:2px;width:12px;height:12px;border-radius:50%;background:#fff;color:var(--text-muted);display:flex;align-items:center;justify-content:center;box-shadow:var(--shadow-sm);transition:inset-inline-start var(--transition-fast),color var(--transition-fast)}.softphone-toggle.on .softphone-toggle-knob{inset-inline-start:16px}.softphone-toggle--queue.on .softphone-toggle-track{background:var(--signal-green)}.softphone-toggle--queue.on .softphone-toggle-knob{color:var(--signal-green)}.softphone-toggle--dnd.on .softphone-toggle-track{background:var(--signal-red)}.softphone-toggle--dnd.on .softphone-toggle-knob{color:var(--signal-red)}.softphone-dial-area{padding:16px 20px 20px;display:flex;flex-direction:column;gap:16px;flex:1;min-height:0}.softphone-dial-field{flex-shrink:0;border-radius:var(--radius-md)}.softphone-dial-field .searchfield__trailing{font-weight:600;text-transform:uppercase;letter-spacing:.04em}.softphone-dialpad{display:flex;flex-direction:column;gap:10px;flex:0 0 auto;width:100%;max-width:min(280px,95%);margin:0 auto}.softphone-dialpad-row{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.softphone-dialpad-key{display:flex;flex-direction:column;align-items:center;justify-content:center;aspect-ratio:1;min-height:52px;padding:8px;border:1px solid var(--border-subtle);border-radius:var(--radius-md);background:var(--bg-tertiary);color:var(--text-primary);font-size:22px;font-weight:600;font-family:var(--font-mono);cursor:pointer;transition:all var(--transition-fast);touch-action:manipulation}.softphone-dialpad-key:hover:not(:disabled){background:var(--bg-hover);border-color:var(--accent-primary);transform:scale(1.02)}.softphone-dialpad-key:active:not(:disabled){transform:scale(.98)}.softphone-dialpad-key:disabled{opacity:.5;cursor:not-allowed}.softphone-dialpad-digit{line-height:1.2}.softphone-dialpad-letters{font-size:9px;font-weight:500;color:var(--text-muted);margin-top:1px;letter-spacing:.02em;text-transform:uppercase}.softphone-bottom-actions{flex-shrink:0;display:flex;align-items:center;justify-content:center;gap:20px;padding-top:8px}.softphone-bottom-btn{display:flex;align-items:center;justify-content:center;width:48px;height:48px;border:1px solid var(--border-subtle);border-radius:50%;background:var(--bg-tertiary);color:var(--text-secondary);cursor:pointer;transition:all var(--transition-fast);touch-action:manipulation}.softphone-bottom-btn:hover:not(:disabled){background:var(--bg-hover);color:var(--text-primary);border-color:var(--accent-primary)}.softphone-bottom-btn:active:not(:disabled){transform:scale(.95)}.softphone-bottom-btn:disabled{opacity:.4;cursor:not-allowed}.softphone-call-btn{width:60px;height:60px;background:var(--accent-primary);border:none;color:#fff;box-shadow:0 4px 12px #58a6ff40}.softphone-call-btn:hover:not(:disabled){background:var(--accent-primary-hover);box-shadow:0 6px 16px #58a6ff59;transform:scale(1.05)}.softphone-incoming{max-width:400px;animation:softphone-incoming-in .25s ease-out}@keyframes softphone-incoming-in{0%{opacity:0;transform:scale(.98)}to{opacity:1;transform:scale(1)}}.softphone-incoming .softphone-header{flex-shrink:0}.softphone-incoming-body{flex:1;min-height:260px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:24px 20px 28px;gap:6px}.softphone-caller-number{font-size:28px;font-weight:700;color:var(--text-primary);font-family:var(--font-mono);letter-spacing:-.02em;text-align:center;line-height:1.2;flex-shrink:0}.softphone-caller-name{font-size:14px;font-weight:500;color:var(--text-secondary);text-align:center;flex-shrink:0}.softphone-status-row{flex-shrink:0;margin:10px 0 4px}.softphone-status-badge{padding:6px 16px;border-radius:var(--radius-sm);border:1px solid var(--border-subtle);background:var(--bg-tertiary);color:var(--text-muted);font-size:12px;font-weight:600;font-family:inherit;cursor:default}.softphone-answer-actions{flex-shrink:0;display:flex;align-items:center;justify-content:center;gap:32px;margin-top:20px;padding-top:16px}.softphone-btn-decline,.softphone-btn-answer{display:flex;align-items:center;justify-content:center;width:56px;height:56px;border:none;border-radius:50%;cursor:pointer;transition:all var(--transition-fast);touch-action:manipulation}.softphone-btn-decline{background:var(--accent-danger);color:#fff;box-shadow:0 4px 14px #f8514959}.softphone-btn-decline:hover{transform:scale(1.05);box-shadow:0 6px 18px #f8514973}.softphone-btn-decline:active{transform:scale(.96)}.softphone-btn-answer{background:var(--status-idle);color:#fff;box-shadow:0 4px 14px var(--status-idle-glow)}.softphone-btn-answer:hover{transform:scale(1.05);box-shadow:0 6px 18px var(--status-idle-glow)}.softphone-btn-answer:active{transform:scale(.96)}.softphone-incall{max-width:400px}.softphone-incall .softphone-header{flex-shrink:0}.softphone-incall-body{flex:1;min-height:0;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:16px 20px 20px;gap:2px}.softphone-incall-number{font-size:22px;font-weight:700;color:var(--text-primary);font-family:var(--font-mono);letter-spacing:-.02em;text-align:center;line-height:1.2}.softphone-incall-name{font-size:13px;font-weight:500;color:var(--text-secondary);text-align:center;margin-bottom:6px}.softphone-incall-duration{font-size:18px;font-family:var(--font-mono);font-weight:600;color:var(--accent-primary);text-align:center;letter-spacing:.05em;margin-bottom:10px}.softphone-audio-levels{display:flex;align-items:center;justify-content:center;gap:24px;margin-bottom:14px}.softphone-level-item{display:flex;align-items:center;gap:8px}.softphone-level-icon{color:var(--text-secondary);flex-shrink:0}.softphone-level-bar-wrap{width:8px;height:32px;border-radius:4px;background:var(--bg-tertiary);border:1px solid var(--border-subtle);overflow:hidden;display:flex;align-items:flex-end}.softphone-level-bar{width:100%;min-height:2px;border-radius:3px;transition:height .08s ease-out}.softphone-level-speaker{background:var(--accent-primary)}.softphone-level-mic{background:var(--accent-success)}.softphone-actionbar{display:flex;align-items:center;justify-content:center;flex-wrap:wrap;gap:10px;width:100%;margin-top:12px;padding-top:12px;border-top:1px solid var(--border-subtle)}.sp-call-btn{width:44px;height:44px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;border:1px solid var(--border-default);background:var(--bg-raised);color:var(--text-secondary);cursor:pointer;transition:background var(--transition-fast),color var(--transition-fast),border-color var(--transition-fast),box-shadow var(--transition-fast);touch-action:manipulation}.sp-call-btn:hover:not(:disabled){background:var(--bg-hover);color:var(--text-primary)}.sp-call-btn:active:not(:disabled){transform:scale(.95)}.sp-call-btn:disabled{opacity:.4;cursor:not-allowed}.sp-call-btn:focus-visible{outline:none;box-shadow:var(--ring-focus)}.sp-call-btn.is-on{background:var(--bg-active);color:var(--brand-primary);border-color:color-mix(in srgb,var(--brand-primary) 40%,var(--border-default));box-shadow:var(--glow-active)}.sp-call-btn--transfer{color:var(--brand-primary);border-color:color-mix(in srgb,var(--brand-primary) 35%,var(--border-default))}.sp-call-btn--transfer.is-on{background:var(--brand-glow);color:var(--brand-primary)}.sp-call-btn--join{color:var(--signal-green);border-color:color-mix(in srgb,var(--signal-green) 45%,var(--border-default))}.sp-call-btn--join:not(:disabled){background:var(--signal-green-bg)}.sp-call-btn--consult-cancel{color:var(--signal-amber);border-color:color-mix(in srgb,var(--signal-amber) 45%,var(--border-default))}.sp-call-btn--hold{color:var(--signal-amber);border-color:color-mix(in srgb,var(--signal-amber) 35%,var(--border-default))}.sp-call-btn--hold.is-on{background:var(--signal-green-bg);color:var(--signal-green);border-color:transparent}.sp-call-btn--mute.is-on{background:var(--signal-red-bg);color:var(--signal-red);border-color:transparent}.sp-call-btn--end{width:52px;height:52px;background:var(--signal-red);color:#fff;border-color:transparent;box-shadow:var(--shadow-glow-ringing)}.sp-call-btn--end:hover:not(:disabled){filter:brightness(1.08);background:var(--signal-red);color:#fff}.softphone-incall-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;width:100%;max-width:100%;padding:0 8px;margin-bottom:14px}.softphone-incall-btn{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:4px;min-height:52px;padding:10px 8px;border:1px solid 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60px;text-align:start;white-space:nowrap;text-transform:uppercase;font-weight:600}.logs-line-text{flex:1 1 auto;min-width:0;color:var(--text-primary);white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word}.logs-viewer-footer{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:8px 12px;border-top:1px solid var(--border-subtle);font-size:11px;color:var(--text-muted)}@media (max-width: 640px){.logs-controls{flex-direction:column;align-items:stretch;gap:12px}.logs-control{min-width:0;width:100%}.logs-control--toggle{justify-content:flex-start}.logs-actions{margin-inline-start:0;width:100%}.logs-actions .btn{flex:1 1 auto;justify-content:center}.logs-viewer{height:56vh;min-height:240px;font-size:11px}.logs-line{flex-wrap:wrap;gap:4px 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.extension-agent-status--break{color:#fbbf24;background:#fbbf241f;border-color:#fbbf2440}[data-theme=dark] .extension-agent-status--loggedout{color:#94a3b8;background:#94a3b81a;border-color:#94a3b833}.softphone-status-chevron{opacity:.6;transition:transform .2s ease;flex-shrink:0}.softphone-status-chevron.open{transform:rotate(180deg)}.softphone-status-live-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0}.softphone-status-live-dot--available{background:#16a34a;animation:softphone-pulse-green 2s ease-in-out infinite}.softphone-status-live-dot--break{background:#d97706}.softphone-status-live-dot--loggedout{background:#94a3b8}@keyframes softphone-pulse-green{0%,to{box-shadow:0 0 #16a34a80}50%{box-shadow:0 0 0 4px #16a34a00}}[data-theme=dark] .softphone-status-live-dot--available{background:#4ade80;animation:softphone-pulse-green-dark 2s ease-in-out infinite}@keyframes softphone-pulse-green-dark{0%,to{box-shadow:0 0 #4ade8080}50%{box-shadow:0 0 0 4px #4ade8000}}[data-theme=dark] .softphone-status-live-dot--break{background:#fbbf24}[data-theme=dark] .softphone-status-live-dot--loggedout{background:#64748b}.softphone-status-menu{position:absolute;top:calc(100% + 6px);inset-inline-end:0;min-width:160px;z-index:200;background:var(--surface);border:1px solid var(--border);border-radius:10px;box-shadow:0 8px 24px #00000024,0 2px 6px #00000014;padding:4px;animation:softphone-menu-in .12s ease}@keyframes softphone-menu-in{0%{opacity:0;transform:translateY(-4px) scale(.98)}to{opacity:1;transform:translateY(0) scale(1)}}.softphone-status-menu-item{display:flex;align-items:center;gap:9px;width:100%;padding:8px 10px;border:none;border-radius:7px;background:transparent;cursor:pointer;font-size:12.5px;font-weight:500;text-align:start;transition:background .1s,color .1s}.softphone-status-menu-item--available{color:#15803d}.softphone-status-menu-item--break{color:#92400e}.softphone-status-menu-item--loggedout{color:#475569}.softphone-status-menu-item--available:hover{background:#dcfce7}.softphone-status-menu-item--break:hover{background:#fef3c7}.softphone-status-menu-item--loggedout:hover{background:#f1f5f9}.softphone-status-menu-item--available.active{background:#dcfce7;outline:1.5px solid #bbf7d0;font-weight:700}.softphone-status-menu-item--break.active{background:#fef3c7;outline:1.5px solid #fde68a;font-weight:700}.softphone-status-menu-item--loggedout.active{background:#f1f5f9;outline:1.5px solid #cbd5e1;font-weight:700}[data-theme=dark] .softphone-status-menu-item--available{color:#4ade80}[data-theme=dark] .softphone-status-menu-item--break{color:#fbbf24}[data-theme=dark] .softphone-status-menu-item--loggedout{color:#94a3b8}[data-theme=dark] .softphone-status-menu-item--available:hover{background:#4ade8026}[data-theme=dark] .softphone-status-menu-item--break:hover{background:#fbbf2426}[data-theme=dark] .softphone-status-menu-item--loggedout:hover{background:#94a3b81f}[data-theme=dark] .softphone-status-menu-item--available.active{background:#4ade8033;outline:1.5px solid rgba(74,222,128,.35)}[data-theme=dark] .softphone-status-menu-item--break.active{background:#fbbf2433;outline:1.5px solid rgba(251,191,36,.35)}[data-theme=dark] .softphone-status-menu-item--loggedout.active{background:#94a3b829;outline:1.5px solid rgba(148,163,184,.3)}.softphone-status-menu-label{flex:1}.softphone-status-menu-check{color:inherit;opacity:.7;flex-shrink:0}@keyframes vopxHintIn{0%{opacity:0;transform:translateY(-3px)}to{opacity:1;transform:translateY(0)}}.cmp-bar{height:6px;border-radius:4px;background:var(--surface-2, rgba(255, 255, 255, .08));overflow:hidden}.cmp-bar-fill{height:100%;background:var(--accent);border-radius:4px;transition:width .4s ease}.wallboard:fullscreen{background:var(--bg-primary);padding:var(--space-5);overflow-y:auto}.wallboard-tiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:var(--space-3);margin-bottom:var(--space-5)}.wallboard-tile{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md);padding:var(--space-4);display:flex;flex-direction:column;align-items:center;gap:4px;text-align:center}.wallboard-tile-icon{opacity:.9}.wallboard-tile-value{font-size:2.2rem;font-weight:var(--weight-bold);font-family:var(--font-mono);line-height:1.1;letter-spacing:-.02em}.wallboard-tile-label{font-size:var(--text-xs);color:var(--text-muted);text-transform:uppercase;letter-spacing:.06em;font-weight:var(--weight-semibold)}.wallboard-body{display:grid;grid-template-columns:1fr 1fr;gap:var(--space-4);align-items:stretch}@media (max-width: 900px){.wallboard-body{grid-template-columns:1fr}}.wallboard-section-title{font-size:var(--text-sm);color:var(--text-secondary);text-transform:uppercase;letter-spacing:.06em;margin:0 0 var(--space-3);display:flex;align-items:center;gap:8px}.wallboard-count{background:var(--bg-secondary);color:var(--text-muted);border-radius:999px;padding:1px 9px;font-size:11px;font-weight:var(--weight-semibold)}.wallboard-agents,.wallboard-queues{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md);padding:var(--space-4);display:flex;flex-direction:column;min-height:220px}.wallboard-agents>.panel-empty,.wallboard-queues>.panel-empty{flex:1}.wallboard-agent-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(184px,1fr));gap:var(--space-3)}.wallboard-agent{display:flex;align-items:center;gap:10px;background:var(--bg-secondary);border:1px solid var(--border-subtle);border-inline-start-width:3px;border-radius:var(--radius-md);padding:9px 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1){.dashboard-tv:fullscreen{transform:scale(1.5);transform-origin:top left;width:66.6%}}@media (max-width: 768px){.btn,.icon-btn,.sidebar-item,.tab,.segmented-btn,.header-btn,.header-icon-btn{min-height:44px}.icon-btn,.header-icon-btn{min-width:44px}input,select,textarea{font-size:16px}input:not([type=checkbox]):not([type=radio]),select{min-height:44px}.sidebar-item{margin-bottom:4px}}@media (max-width: 768px){.responsive-table{border-collapse:collapse}.responsive-table thead{display:none}.responsive-table tr{display:block;margin-bottom:10px;border:1px solid var(--border-subtle);border-radius:var(--radius-md);background:var(--bg-card);padding:6px 12px}.responsive-table td{display:flex;align-items:center;justify-content:space-between;gap:12px;border:none!important;padding:7px 0;text-align:right;white-space:normal}.responsive-table 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900px){.global-search{width:180px}}@media (max-width: 640px){.global-search{display:none}}.dash-fresh{display:inline-flex;align-items:center;gap:5px;margin-inline-start:10px;font-size:11px;color:var(--text-muted)}.dash-fresh-dot{width:7px;height:7px;border-radius:50%;background:var(--success);box-shadow:0 0 6px var(--success);animation:dash-pulse 2s ease-in-out infinite}@keyframes dash-pulse{0%,to{opacity:1}50%{opacity:.35}}.dash-hero{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(0,1fr);gap:clamp(var(--space-4),2.5vw,var(--space-7));align-items:center;padding:clamp(var(--space-4),2vw,var(--space-6));border:1px solid var(--border-primary);border-radius:var(--radius-xl);background:var(--bg-card);box-shadow:var(--shadow-sm),var(--glow-brand);margin-bottom:14px}@media (max-width: 720px){.dash-hero{grid-template-columns:1fr}}.dash-hero-main{display:flex;flex-direction:column;gap:var(--space-4);min-width:0}.dash-hero-eyebrow{display:inline-flex;align-items:center;gap:6px;font-size:var(--text-xs);font-weight:var(--weight-semibold);text-transform:uppercase;letter-spacing:.08em;color:var(--accent-primary)}.dash-hero-eyebrow svg{animation:dash-pulse 2s ease-in-out infinite}.dash-hero-figure{display:flex;align-items:baseline;gap:var(--space-3);flex-wrap:wrap}.dash-hero-value{font-size:clamp(3rem,6vw,5rem);font-weight:var(--weight-bold);line-height:1;letter-spacing:var(--tracking-tight);color:var(--text-primary);font-variant-numeric:tabular-nums}.dash-hero-figure.active 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var(--transition)}.dash-wf-seg.available{background:var(--status-idle)}.dash-wf-seg.busy{background:var(--status-call)}.dash-wf-seg.break{background:var(--status-hold)}.dash-wf-seg.offline{background:var(--status-unavailable)}.dash-wf-seg.empty{background:var(--bg-tertiary)}.dash-wf-legend{display:flex;flex-wrap:wrap;gap:var(--space-1) var(--space-4)}.dash-wf-leg{display:inline-flex;align-items:center;gap:6px;font-size:var(--text-xs);color:var(--text-secondary)}.dash-wf-leg i{width:8px;height:8px;border-radius:50%;flex-shrink:0}.dash-wf-leg b{font-weight:var(--weight-semibold);color:var(--text-primary);font-variant-numeric:tabular-nums}.dash-wf-leg.available i{background:var(--status-idle)}.dash-wf-leg.busy i{background:var(--status-call)}.dash-wf-leg.break i{background:var(--status-hold)}.dash-wf-leg.offline i{background:var(--status-unavailable)}.dash-ops{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:var(--space-4);margin-bottom:14px}.dash-ops-card{display:flex;flex-direction:column;gap:10px}.dash-ops-head{display:flex;align-items:center;justify-content:space-between;gap:8px}.dash-ops-title{display:inline-flex;align-items:center;gap:7px;margin:0;font-size:var(--text-sm);font-weight:600;color:var(--text-primary)}.dash-ops-title svg{color:var(--text-muted)}.dash-ops-empty{display:flex;align-items:center;justify-content:center;min-height:120px;color:var(--text-muted);font-size:var(--text-sm)}.dash-live-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column}.dash-live-row{display:flex;align-items:center;gap:10px;padding:8px 2px;border-bottom:1px solid var(--border-subtle)}.dash-live-row:last-child{border-bottom:none}.dash-live-caller{flex:1;min-width:0;font-size:var(--text-sm);color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dash-live-dur{font-size:var(--text-data);color:var(--text-secondary);font-variant-numeric:tabular-nums}.dash-donut-legend{display:flex;flex-wrap:wrap;justify-content:center;gap:6px 14px}.dash-donut-leg{display:inline-flex;align-items:center;gap:6px;font-size:var(--text-xs);color:var(--text-secondary)}.dash-donut-leg i{width:8px;height:8px;border-radius:2px;flex-shrink:0;background:var(--leg-dot)}.dash-donut-leg b{font-weight:600;color:var(--text-primary);font-variant-numeric:tabular-nums}.dash-leaderboard{list-style:none;margin:0;padding:0;display:flex;flex-direction:column}.dash-leader-row{display:flex;align-items:center;gap:10px;padding:8px 2px;border-bottom:1px solid var(--border-subtle)}.dash-leader-row:last-child{border-bottom:none}.dash-leader-rank{display:inline-flex;align-items:center;justify-content:center;width:20px;height:20px;flex-shrink:0;border-radius:50%;background:var(--bg-hover);font-size:var(--text-2xs);font-weight:700;color:var(--text-secondary);font-family:var(--font-mono)}.dash-leader-rank--top{background:var(--brand-glow);color:var(--brand-primary)}.dash-leader-name{flex:1;min-width:0;font-size:var(--text-sm);color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dash-leader-calls{font-size:var(--text-data);color:var(--text-primary);font-variant-numeric:tabular-nums;font-weight:600}.kpi-icon-tint{color:var(--kpi-icon-color)}.kpi-sub{font-size:11px;color:var(--text-muted);font-family:var(--font-mono)}.dash-tint{color:var(--tint)}.dash-block-top{margin-block-start:4px}.dash-chart-title{margin-block-end:16px;font-size:13px;color:var(--text-secondary);font-weight:600}.dash-empty--pad-lg{padding:24px}.dash-empty--pad-xl{padding:32px}.dash-empty-icon{opacity:.3}