:root{--space-1: 4px;--space-2: 8px;--space-3: 12px;--space-4: 16px;--space-5: 20px;--space-6: 24px;--space-7: 32px;--space-8: 48px;--sp-1: 4px;--sp-2: 8px;--sp-3: 12px;--sp-4: 16px;--sp-5: 20px;--sp-6: 24px;--sp-8: 32px;--sp-12: 48px;--font-sans: "Inter", "Cairo", "Noto Sans Arabic", system-ui, sans-serif;--font-mono: "JetBrains Mono", "SF Mono", "Cascadia Code", "Roboto Mono", monospace;--text-xs: 11px;--text-sm: 12px;--text-base: 14px;--text-lg: 16px;--text-xl: 20px;--text-2xl: 26px;--text-3xl: 32px;--text-2xs: 11px;--text-md: 15px;--text-data: 13px;--weight-normal: 400;--weight-medium: 500;--weight-semibold: 600;--weight-bold: 700;--leading-tight: 1.2;--leading-normal: 1.5;--tracking-tight: -.01em;--radius-sm: 6px;--radius: 6px;--radius-md: 10px;--radius-lg: 10px;--radius-xl: 10px;--transition: .18s ease;--transition-fast: .15s cubic-bezier(.4,0,.2,1);--transition-normal: .25s cubic-bezier(.4,0,.2,1);--transition-slow: .4s cubic-bezier(.4,0,.2,1);--sidebar-width: 220px;--header-height: 56px;--brand-primary: #2D6BE4;--brand-dim: #1A3D8A;--brand-glow: rgba(45, 107, 228, .2);--bg-base: var(--bg-primary);--bg-raised: var(--bg-tertiary);--signal-blue: var(--status-call);--signal-green: var(--status-idle);--signal-amber: var(--warning);--signal-red: var(--status-ringing);--signal-purple: var(--status-hold);--signal-teal: var(--accent-teal);--signal-blue-bg: var(--status-call-bg);--signal-green-bg: var(--status-idle-bg);--signal-red-bg: var(--status-ringing-bg);--signal-purple-bg: var(--status-hold-bg);--border-default: var(--border);--border-strong: var(--border-accent)}:root,:root[data-theme=dark]{color-scheme:dark;--bg-primary: #0E1117;--bg-secondary: #161B25;--bg-tertiary: #1E2535;--bg-card: #161B25;--bg-hover: #252D3D;--bg-active: #2C3550;--bg-glass: var(--bg-secondary);--glass-bg: var(--bg-secondary);--glass-border: rgba(255, 255, 255, .05);--border: #2A3347;--border-primary: #2A3347;--border-accent: #3D4F6B;--border-subtle: #1F2637;--text-primary: #E8EDF5;--text-secondary: #8B96A8;--text-muted: #4D5A6E;--status-idle: #22C55E;--status-idle-bg: rgba(34, 197, 94, .15);--status-idle-glow: rgba(34, 197, 94, .45);--status-ringing: #EF4444;--status-ringing-bg: rgba(239, 68, 68, .15);--status-ringing-glow: rgba(239, 68, 68, .5);--status-call: #3B82F6;--status-call-bg: rgba(59, 130, 246, .15);--status-call-glow: rgba(59, 130, 246, .45);--status-unavailable: #6E7681;--status-unavailable-bg: rgba(110, 118, 129, .15);--status-hold: #A855F7;--status-hold-bg: rgba(168, 85, 247, .15);--status-hold-glow: rgba(168, 85, 247, .45);--signal-amber-bg: rgba(245, 158, 11, .15);--signal-teal-bg: rgba(20, 184, 166, .15);--signal-amber-glow: rgba(245, 158, 11, .45);--accent: var(--brand-primary);--accent-primary: var(--brand-primary);--accent-primary-hover: var(--brand-dim);--accent-hover: var(--brand-dim);--accent-secondary: var(--brand-dim);--accent-teal: #14B8A6;--accent-purple: #A855F7;--accent-light: var(--brand-glow);--success: #22C55E;--warning: #F59E0B;--danger: #EF4444;--info: #3B82F6;--accent-success: #22C55E;--accent-warning: #F59E0B;--accent-danger: #EF4444;--shadow-sm: 0 0 0 0 transparent;--shadow: 0 0 0 0 transparent;--shadow-md: 0 0 0 0 transparent;--shadow-lg: 0 8px 24px rgba(0,0,0,.4);--shadow-xl: 0 24px 48px rgba(0,0,0,.55);--brand-glow-strong: rgba(45, 107, 228, .4);--shadow-glow: 0 0 16px -2px var(--status-idle-glow);--shadow-glow-ringing: 0 0 18px -2px var(--status-ringing-glow);--glow-brand: 0 0 20px -4px var(--brand-glow-strong);--glow-active: 0 0 0 1px var(--brand-glow), 0 0 18px -6px var(--brand-glow-strong);--glow-call: 0 0 16px -3px var(--status-call-glow);--glow-hold: 0 0 16px -3px var(--status-hold-glow);--ring-focus: 0 0 0 3px var(--brand-glow);--bg-tint-1: transparent;--bg-tint-2: transparent}:root[data-theme=light]{color-scheme:light;--bg-primary: #F5F7FA;--bg-secondary: #FFFFFF;--bg-tertiary: #FFFFFF;--bg-card: #FFFFFF;--bg-hover: #F0F3F8;--bg-active: #E8EEFB;--bg-glass: var(--bg-secondary);--glass-bg: var(--bg-secondary);--glass-border: rgba(15, 23, 42, .06);--border: #D5DBE5;--border-primary: #D5DBE5;--border-accent: #B0BAC9;--border-subtle: #E8ECF2;--text-primary: #1A2233;--text-secondary: #5D6B82;--text-muted: #9AA5B7;--status-idle: #16A34A;--status-idle-bg: #DCFCE7;--status-idle-glow: rgba(22, 163, 74, .3);--status-ringing: #DC2626;--status-ringing-bg: #FEE2E2;--status-ringing-glow: rgba(220, 38, 38, .32);--status-call: #2563EB;--status-call-bg: #DBEAFE;--status-call-glow: rgba(37, 99, 235, .3);--status-unavailable: #9AA5B7;--status-unavailable-bg: #EEF1F5;--status-hold: #9333EA;--status-hold-bg: #F3E8FF;--status-hold-glow: rgba(147, 51, 234, .28);--signal-amber-bg: #FEF3C7;--signal-teal-bg: #CCFBF1;--signal-amber-glow: rgba(217, 119, 6, .3);--accent: var(--brand-primary);--accent-primary: var(--brand-primary);--accent-primary-hover: var(--brand-dim);--accent-hover: var(--brand-dim);--accent-secondary: var(--brand-dim);--accent-teal: #0D9488;--accent-purple: #9333EA;--accent-light: var(--brand-glow);--success: #16A34A;--warning: #D97706;--danger: #DC2626;--info: #2563EB;--accent-success: #16A34A;--accent-warning: #D97706;--accent-danger: #DC2626;--shadow-sm: 0 1px 3px rgba(16,24,40,.06);--shadow: 0 1px 3px rgba(16,24,40,.06);--shadow-md: 0 2px 6px rgba(16,24,40,.08);--shadow-lg: 0 8px 24px rgba(16,24,40,.12);--shadow-xl: 0 24px 48px rgba(16,24,40,.16);--brand-glow-strong: rgba(45, 107, 228, .28);--shadow-glow: 0 0 12px -2px var(--status-idle-glow);--shadow-glow-ringing: 0 0 14px -2px var(--status-ringing-glow);--glow-brand: 0 0 16px -5px var(--brand-glow-strong);--glow-active: 0 0 0 1px var(--brand-glow), 0 0 14px -7px var(--brand-glow-strong);--glow-call: 0 0 13px -4px var(--status-call-glow);--glow-hold: 0 0 13px -4px var(--status-hold-glow);--ring-focus: 0 0 0 3px var(--brand-glow);--bg-tint-1: transparent;--bg-tint-2: transparent}.state-badge{display:inline-flex;align-items:center;gap:6px;border-radius:4px;padding:2px 8px;font-size:var(--text-2xs);font-weight:600;line-height:1.4;text-transform:uppercase;letter-spacing:.04em;white-space:nowrap}.state-badge__dot{width:7px;height:7px;border-radius:50%;background:currentColor;flex-shrink:0}.state-badge--green{background:var(--signal-green-bg);color:var(--signal-green)}.state-badge--amber{background:var(--signal-amber-bg);color:var(--signal-amber)}.state-badge--blue{background:var(--signal-blue-bg);color:var(--signal-blue)}.state-badge--red{background:var(--signal-red-bg);color:var(--signal-red)}.state-badge--purple{background:var(--signal-purple-bg);color:var(--signal-purple)}.state-badge--teal{background:var(--signal-teal-bg);color:var(--signal-teal)}.state-badge--neutral{background:transparent;color:var(--text-muted);border:1px solid var(--border-default);padding:1px 7px}.state-badge--pulse .state-badge__dot{animation:state-badge-dot-pulse 1.4s ease-in-out infinite}@keyframes state-badge-dot-pulse{0%,to{opacity:1}50%{opacity:.35}}.empty-state-block{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;gap:12px;padding:48px 24px;min-height:200px}.empty-state-block__icon{display:flex;align-items:center;justify-content:center;width:48px;height:48px;border-radius:10px;background:var(--bg-hover);color:var(--text-secondary)}.empty-state-block--error .empty-state-block__icon{color:var(--signal-red)}.empty-state-block--locked .empty-state-block__icon{color:var(--text-muted)}.empty-state-block__title{font-size:var(--text-md);font-weight:600;color:var(--text-primary)}.empty-state-block__desc{font-size:var(--text-base);color:var(--text-secondary);max-width:380px;line-height:1.5}.empty-state-block__actions{display:flex;gap:8px;margin-top:4px}.skeleton{display:block;background:var(--bg-hover);border-radius:6px}.skeleton-table{display:flex;flex-direction:column;gap:1px}.skeleton-row{display:flex;align-items:center;gap:16px;height:44px;padding:0 4px;border-bottom:1px solid var(--border-subtle)}.skeleton-row__cell{height:12px;border-radius:6px;background:var(--bg-hover);flex:1}.agent-pill-wrap{position:relative}.agent-pill{display:inline-flex;align-items:center;gap:8px;height:32px;padding:0 10px 0 12px;border-radius:16px;border:1px solid var(--border-default);background:var(--bg-raised);color:var(--text-primary);cursor:pointer;font-size:var(--text-base);transition:background var(--transition-fast),border-color var(--transition-fast)}.agent-pill:hover{background:var(--bg-hover)}.agent-pill:disabled{opacity:.6;cursor:default}.agent-pill:focus-visible{outline:none;box-shadow:0 0 0 3px var(--brand-glow)}.agent-pill__dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}.agent-pill__label{font-weight:500;white-space:nowrap;max-width:140px;overflow:hidden;text-overflow:ellipsis}.agent-pill__timer{font-family:var(--font-mono);font-size:var(--text-data);color:var(--text-secondary);font-variant-numeric:tabular-nums}.agent-pill__chev{color:var(--text-secondary);flex-shrink:0}.agent-pill-menu{position:absolute;inset-inline-start:0;top:calc(100% + 6px);min-width:220px;z-index:200;background:var(--bg-raised);border:1px solid var(--border-default);border-radius:10px;box-shadow:var(--shadow-lg);padding:4px;display:flex;flex-direction:column;gap:2px}.agent-pill-menu__header{font-size:var(--text-2xs);text-transform:uppercase;letter-spacing:.05em;color:var(--text-secondary);padding:8px 10px 4px}.agent-pill-menu__item{display:flex;align-items:center;gap:8px;width:100%;padding:8px 10px;border:none;background:transparent;color:var(--text-primary);border-radius:6px;cursor:pointer;font-size:var(--text-sm);text-align:start}.agent-pill-menu__item:hover{background:var(--bg-hover)}.agent-pill-menu__item svg{color:var(--text-secondary);flex-shrink:0}.agent-pill-menu__tag{margin-inline-start:auto;font-size:var(--text-2xs);color:var(--text-muted);border:1px solid var(--border-default);border-radius:4px;padding:1px 6px}.softphone-wrapup-titlebar{display:flex;align-items:center;justify-content:space-between;gap:8px}.softphone-wrapup-acw{font-family:var(--font-mono);font-size:var(--text-data);font-variant-numeric:tabular-nums;color:var(--signal-purple);background:var(--signal-purple-bg);border-radius:4px;padding:1px 8px}.softphone-wrapup-acw--expiring{color:var(--signal-red);background:var(--signal-red-bg)}@media (prefers-reduced-motion: no-preference){.softphone-wrapup-acw--expiring{animation:softphone-acw-pulse 1s ease-in-out infinite}@keyframes softphone-acw-pulse{0%,to{opacity:1}50%{opacity:.55}}}.note-box{display:flex;flex-direction:column;gap:4px;margin-top:var(--sp-3);padding:12px 14px;border-radius:var(--radius-sm);border:1px solid var(--signal-blue-bg);background:var(--signal-blue-bg);font-size:var(--text-sm);color:var(--text-secondary);line-height:1.6}.note-box__title{display:inline-flex;align-items:center;gap:6px;font-weight:600;color:var(--signal-blue)}.note-box--warn{border-color:var(--signal-amber-bg);background:var(--signal-amber-bg)}.note-box--warn .note-box__title{color:var(--signal-amber)}.note-box--danger{border-color:var(--signal-red-bg);background:var(--signal-red-bg)}.note-box--danger .note-box__title{color:var(--signal-red)}.call-timer{font-family:var(--font-mono);font-size:var(--text-data);font-weight:500;font-variant-numeric:tabular-nums;letter-spacing:.02em}.call-timer--active{color:var(--text-primary)}.call-timer--idle{color:var(--text-muted)}.queue-tile-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:var(--sp-3)}.queue-tile{position:relative;display:flex;flex-direction:column;gap:6px;min-width:180px;padding:14px 16px;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md);transition:border-color var(--transition-fast),box-shadow var(--transition-fast)}.queue-tile--clickable{cursor:pointer}.queue-tile--clickable:hover{border-color:var(--border-default)}.queue-tile--clickable:focus-visible{outline:none;box-shadow:var(--ring-focus)}.queue-tile--amber{border-color:color-mix(in srgb,var(--signal-amber) 35%,var(--border-subtle))}.queue-tile--red{border-color:color-mix(in srgb,var(--signal-red) 40%,var(--border-subtle));box-shadow:var(--shadow-glow-ringing)}.queue-tile__dot{position:absolute;top:12px;inset-inline-end:12px;width:8px;height:8px;border-radius:50%}.queue-tile__dot--green{background:var(--signal-green);box-shadow:0 0 8px -1px var(--status-idle-glow)}.queue-tile__dot--amber{background:var(--signal-amber);box-shadow:0 0 8px -1px var(--signal-amber-glow)}.queue-tile__dot--red{background:var(--signal-red);box-shadow:0 0 8px -1px var(--status-ringing-glow)}.queue-tile__dot--pulse{animation:queue-tile-dot-pulse 1.4s ease-in-out infinite}@keyframes queue-tile-dot-pulse{0%,to{opacity:1}50%{opacity:.35}}.queue-tile__head{display:flex;align-items:center;gap:8px;padding-inline-end:14px}.queue-tile__name{font-size:var(--text-sm);font-weight:500;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.queue-tile__overflow{margin-inline-start:auto;font-family:var(--font-mono);font-size:var(--text-2xs);font-weight:600;color:var(--signal-red);background:var(--signal-red-bg);border-radius:4px;padding:2px 6px}.queue-tile__count-row{display:flex;align-items:baseline;gap:8px}.queue-tile__count{font-family:var(--font-mono);font-size:var(--text-2xl, 1.75rem);font-weight:600;line-height:1;color:var(--text-primary);font-variant-numeric:tabular-nums}.queue-tile__count-cap{font-size:var(--text-xs);color:var(--text-secondary)}.queue-tile--red .queue-tile__count{color:var(--signal-red)}.queue-tile--amber .queue-tile__count{color:var(--signal-amber)}.queue-tile__meta{display:flex;flex-wrap:wrap;gap:4px 14px}.queue-tile__meta-item{display:inline-flex;align-items:center;gap:5px;font-size:var(--text-xs);color:var(--text-secondary)}.queue-tile__meta-label{color:var(--text-secondary)}.queue-tile__meta-val{font-family:var(--font-mono);color:var(--text-primary);font-variant-numeric:tabular-nums}@media (prefers-reduced-motion: reduce){.queue-tile__dot--pulse{animation:none}}.trunk-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:var(--sp-4)}.trunk-card{display:flex;flex-direction:column;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md);overflow:hidden;transition:border-color var(--transition-fast),box-shadow var(--transition-fast)}.trunk-card--off{opacity:.6}.trunk-card--green{box-shadow:var(--shadow-glow)}.trunk-card--red{border-color:color-mix(in srgb,var(--signal-red) 40%,var(--border-subtle))}.trunk-card__head{display:flex;align-items:center;gap:10px;padding:14px 16px;border-bottom:1px solid var(--border-subtle)}.trunk-card__icon{display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;border-radius:var(--radius-sm);flex-shrink:0;background:var(--bg-hover);color:var(--text-secondary)}.trunk-card--green .trunk-card__icon{color:var(--signal-blue);background:var(--signal-blue-bg)}.trunk-card--amber .trunk-card__icon{color:var(--signal-amber);background:var(--signal-amber-bg)}.trunk-card--red .trunk-card__icon{color:var(--signal-red);background:var(--signal-red-bg)}.trunk-card__title{display:flex;flex-direction:column;gap:1px;min-width:0;flex:1}.trunk-card__name{font-size:var(--text-md);font-weight:600;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.trunk-card__type{font-size:var(--text-2xs);color:var(--text-muted);text-transform:uppercase;letter-spacing:.05em}.trunk-card__badge{display:inline-flex;align-items:center;gap:6px;flex-shrink:0;padding:3px 9px;border-radius:4px;font-size:var(--text-2xs);font-weight:600;white-space:nowrap}.trunk-card__dot{width:7px;height:7px;border-radius:50%;background:currentColor;flex-shrink:0}.trunk-card__badge--green{background:var(--signal-green-bg);color:var(--signal-green)}.trunk-card__badge--amber{background:var(--signal-amber-bg);color:var(--signal-amber)}.trunk-card__badge--red{background:var(--signal-red-bg);color:var(--signal-red)}.trunk-card__badge--gray{background:var(--bg-hover);color:var(--text-muted)}.trunk-card__meta{display:grid;grid-template-columns:1fr 1fr;gap:10px 16px;padding:14px 16px}.trunk-card__meta-row{display:flex;flex-direction:column;gap:2px;min-width:0}.trunk-card__meta-label{font-size:var(--text-2xs);color:var(--text-secondary);text-transform:uppercase;letter-spacing:.05em}.trunk-card__meta-val{font-size:var(--text-sm);color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.trunk-card__meta-val.mono{font-family:var(--font-mono);font-size:var(--text-data)}.trunk-card__strip{height:3px;background:var(--border-subtle)}.trunk-card--green .trunk-card__strip{background:var(--signal-green)}.trunk-card--amber .trunk-card__strip{background:var(--signal-amber)}.trunk-card--red .trunk-card__strip{background:var(--signal-red)}.trunk-card__foot{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:10px 16px;border-top:1px solid var(--border-subtle)}.trunk-card__actions{display:inline-flex;align-items:center;gap:4px}.flow-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:var(--sp-4)}.flow-card{display:flex;flex-direction:column;gap:12px;padding:16px;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md);transition:border-color var(--transition-fast),box-shadow var(--transition-fast)}.flow-card--live{box-shadow:var(--shadow-glow)}.flow-card--disabled{opacity:.62}.flow-card__head{display:flex;align-items:center;gap:10px}.flow-card__icon{display:inline-flex;align-items:center;justify-content:center;width:30px;height:30px;flex-shrink:0;border-radius:var(--radius-sm);background:var(--signal-teal-bg);color:var(--accent-teal)}.flow-card__name{flex:1;min-width:0;text-align:start;background:none;border:none;padding:0;font-family:inherit;font-size:var(--text-md);font-weight:600;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;cursor:pointer}.flow-card__name:disabled{cursor:default}.flow-card__name:not(:disabled):hover{color:var(--brand-primary)}.flow-card__badge{display:inline-flex;align-items:center;gap:6px;flex-shrink:0;padding:3px 9px;border-radius:4px;font-size:var(--text-2xs);font-weight:600;white-space:nowrap}.flow-card__dot{width:7px;height:7px;border-radius:50%;background:currentColor}.flow-card__badge--live{background:var(--signal-green-bg);color:var(--signal-green)}.flow-card__badge--draft{background:var(--signal-amber-bg);color:var(--signal-amber)}.flow-card__badge--disabled{background:var(--bg-hover);color:var(--text-muted)}.flow-card__preview{display:flex;flex-wrap:wrap;align-items:center;gap:6px}.flow-card__step{display:inline-flex;align-items:center;gap:6px}.flow-card__arrow{color:var(--text-muted);font-size:var(--text-sm)}.flow-node-chip{display:inline-flex;align-items:center;padding:3px 9px;border-radius:var(--radius-sm);background:var(--bg-raised);border:1px solid var(--border-default);font-size:var(--text-xs);color:var(--text-secondary);white-space:nowrap}.flow-card__more{font-size:var(--text-xs);color:var(--text-muted);font-family:var(--font-mono)}.flow-card__foot{display:flex;align-items:center;justify-content:space-between;gap:10px;padding-top:10px;border-top:1px solid var(--border-subtle)}.flow-card__meta{font-size:var(--text-xs);color:var(--text-secondary);min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.flow-card__actions{display:inline-flex;align-items:center;gap:4px;flex-shrink:0}.queue-card-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:var(--sp-4)}.queue-card{display:flex;flex-direction:column;gap:12px;padding:16px;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md);transition:border-color var(--transition-fast),box-shadow var(--transition-fast)}.queue-card--off{opacity:.6}.queue-card--red{border-color:color-mix(in srgb,var(--signal-red) 40%,var(--border-subtle));box-shadow:var(--shadow-glow-ringing)}.queue-card__head{display:flex;align-items:center;gap:10px}.queue-card__title{flex:1;min-width:0;display:flex;align-items:baseline;gap:8px}.queue-card__name{font-size:var(--text-md);font-weight:600;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.queue-card__ext{font-size:var(--text-data);color:var(--text-muted)}.queue-card__badge{display:inline-flex;align-items:center;gap:6px;flex-shrink:0;padding:3px 9px;border-radius:4px;font-size:var(--text-2xs);font-weight:600;white-space:nowrap}.queue-card__dot{width:7px;height:7px;border-radius:50%;background:currentColor}.queue-card__badge--green{background:var(--signal-green-bg);color:var(--signal-green)}.queue-card__badge--amber{background:var(--signal-amber-bg);color:var(--signal-amber)}.queue-card__badge--red{background:var(--signal-red-bg);color:var(--signal-red)}.queue-card__rows{display:flex;flex-direction:column;gap:6px}.queue-card__row{display:flex;align-items:center;justify-content:space-between;gap:12px}.queue-card__label{font-size:var(--text-xs);color:var(--text-secondary)}.queue-card__val{font-size:var(--text-sm);color:var(--text-primary)}.queue-card__val.mono{font-family:var(--font-mono);font-variant-numeric:tabular-nums}.queue-card__val--hot{color:var(--signal-amber);font-weight:600}.queue-card__bar{height:6px;border-radius:999px;background:var(--bg-hover);overflow:hidden}.queue-card__bar-fill{height:100%;border-radius:999px;transition:width var(--transition)}.queue-card__bar-fill--green{background:var(--signal-green)}.queue-card__bar-fill--amber{background:var(--signal-amber)}.queue-card__bar-fill--red{background:var(--signal-red)}.queue-card__foot{display:flex;align-items:center;justify-content:flex-end;gap:4px;padding-top:10px;border-top:1px solid var(--border-subtle)}.settings-layout{display:flex;gap:var(--sp-5);align-items:flex-start}.settings-tabs{width:200px;flex-shrink:0;display:flex;flex-direction:column;gap:2px;position:sticky;top:var(--sp-2)}.settings-tabs__group{font-size:var(--text-2xs);font-weight:700;text-transform:uppercase;letter-spacing:.1em;color:var(--text-muted);padding:10px 12px 4px}.settings-tab{display:flex;align-items:center;gap:10px;width:100%;padding:9px 12px;border:none;background:transparent;color:var(--text-secondary);font-size:var(--text-sm);font-weight:500;font-family:inherit;border-radius:var(--radius-sm);cursor:pointer;text-align:start;position:relative;transition:background var(--transition-fast),color var(--transition-fast)}.settings-tab:hover{background:var(--bg-hover);color:var(--text-primary)}.settings-tab svg{color:var(--text-secondary);flex-shrink:0}.settings-tab.active{background:var(--bg-active);color:var(--brand-primary);font-weight:600;box-shadow:var(--glow-active)}.settings-tab.active svg{color:var(--brand-primary)}.settings-tab.active:before{content:"";position:absolute;inset-inline-start:0;top:18%;bottom:18%;width:2px;background:var(--brand-primary);border-radius:0 2px 2px 0;box-shadow:0 0 8px -1px var(--brand-glow-strong)}[dir=rtl] .settings-tab.active:before{border-radius:2px 0 0 2px}.settings-body{flex:1;min-width:0}@media (max-width: 860px){.settings-layout{flex-direction:column}.settings-tabs{position:static;width:100%;flex-direction:row;flex-wrap:nowrap;gap:4px;overflow-x:auto;padding-bottom:4px;scrollbar-width:none}.settings-tabs::-webkit-scrollbar{display:none}.settings-tabs__group{display:none}.settings-tab{white-space:nowrap}.settings-tab.active:before{display:none}}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html,body,#root{height:100%}body{font-family:var(--font-sans);background:var(--bg-primary);color:var(--text-primary);font-size:var(--text-base);line-height:var(--leading-normal);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}a{color:var(--accent);text-decoration:none}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:var(--bg-secondary)}::-webkit-scrollbar-thumb{background:var(--border-accent);border-radius:4px}::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}@keyframes ring-pulse{0%,to{box-shadow:var(--shadow-md),0 0 0 0 var(--status-ringing-glow)}50%{box-shadow:var(--shadow-lg),0 0 0 12px #f8514900}}@keyframes connectionIconPulse{0%,to{opacity:1;box-shadow:0 0 16px var(--status-idle-glow)}50%{opacity:.92;box-shadow:0 0 24px var(--status-idle-glow),0 0 8px #3fb9504d}}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes slideUp{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.app{height:100vh;display:flex;flex-direction:column;overflow:hidden}.header{height:var(--header-height);flex-shrink:0;display:flex;align-items:center;justify-content:space-between;padding:0 20px;background:var(--glass-bg);border-bottom:1px solid var(--border-subtle);position:relative;z-index:100}.header-brand{display:flex;align-items:center;gap:12px}.header-hamburger{display:none;background:transparent;border:none;color:var(--text-secondary);padding:6px;border-radius:var(--radius-sm);cursor:pointer;transition:all var(--transition-fast)}.header-hamburger:hover{background:var(--bg-hover);color:var(--text-primary)}.header-logo{width:34px;height:34px;background:var(--brand-primary);border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;color:var(--bg-primary);box-shadow:var(--shadow-glow);flex-shrink:0}.header-title{font-size:18px;font-weight:700;letter-spacing:-.03em;color:var(--text-primary)}.header-subtitle{font-size:10px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.1em;font-weight:500;margin-top:1px}.header-status{display:flex;align-items:center;gap:4px}.header-btn-label{font-size:12px}.body-layout{flex:1;min-height:0;display:flex;overflow:hidden}.sidebar{width:var(--sidebar-width);flex-shrink:0;background:var(--bg-secondary);border-right:1px solid var(--border-subtle);display:flex;flex-direction:column;padding:10px 8px;overflow:hidden;transition:width var(--transition-normal);z-index:50}.sidebar-nav{flex:1;display:flex;flex-direction:column;gap:1px;overflow-y:auto;scrollbar-width:none}.sidebar-nav::-webkit-scrollbar{display:none}.sidebar-item{display:flex;align-items:center;gap:10px;padding:9px 12px;border:none;background:transparent;color:var(--text-secondary);font-size:var(--text-sm);font-weight:500;border-radius:var(--radius-sm);cursor:pointer;transition:all var(--transition-fast);font-family:inherit;width:100%;text-align:left;position:relative;white-space:nowrap;flex-shrink:0}.sidebar-item:hover{background:var(--bg-hover);color:var(--text-primary)}.sidebar-item.active{background:var(--bg-active);color:var(--brand-primary);font-weight:600;box-shadow:var(--glow-active)}.sidebar-item.active svg{color:var(--brand-primary)}.sidebar-item.active:before{content:"";position:absolute;inset-inline-start:0;top:18%;bottom:18%;width:2px;background:var(--brand-primary);border-radius:0 2px 2px 0;box-shadow:0 0 8px -1px var(--brand-glow-strong)}[dir=rtl] .sidebar-item.active:before{border-radius:2px 0 0 2px}.sidebar-item-badge{margin-inline-start:auto;min-width:18px;padding:0 6px;height:18px;display:inline-flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;line-height:1;color:#fff;background:var(--accent-primary);border-radius:9px;font-variant-numeric:tabular-nums}.sidebar-item-badge--dot{position:absolute;top:4px;inset-inline-end:4px;margin:0;min-width:16px;height:16px;padding:0 4px;font-size:10px}.sidebar-divider{height:1px;background:var(--border-subtle);margin:6px 4px}.sidebar-section{display:flex;flex-direction:column;gap:1px}.sidebar-section+.sidebar-section{margin-top:4px}.sidebar-section-label{font-size:10px;font-weight:700;color:var(--text-muted);text-transform:uppercase;letter-spacing:.1em;padding:8px 12px 4px}.sidebar-group{display:flex;flex-direction:column}.sidebar-group-header{display:flex;align-items:center;gap:8px;width:100%;padding:8px 12px;background:none;border:none;border-radius:6px;color:var(--text-secondary);font-size:12px;font-weight:500;cursor:pointer;transition:background .15s,color .15s;text-align:start}.sidebar-group-header:hover{background:var(--bg-hover);color:var(--text-primary)}.sidebar-group-header.has-active{color:var(--text-primary)}.sidebar-group-header span{flex:1}.sidebar-group-chevron{flex-shrink:0;transition:transform .2s;color:var(--text-muted)}.sidebar-group-chevron.open{transform:rotate(90deg)}.sidebar-subitem{display:flex;align-items:center;gap:8px;width:100%;padding:6px 12px 6px 28px;background:none;border:none;border-radius:6px;color:var(--text-secondary);font-size:12px;font-weight:500;cursor:pointer;transition:background .15s,color .15s;text-align:start;position:relative}.sidebar-subitem:hover{background:var(--bg-hover);color:var(--text-primary)}.sidebar-subitem.active{background:var(--bg-active);color:var(--accent-primary)}.sidebar-subitem.active:before{content:"";position:absolute;inset-inline-start:0;top:20%;bottom:20%;width:2px;background:var(--accent-primary);border-radius:0 2px 2px 0}[dir=rtl] .sidebar-subitem{padding:6px 28px 6px 12px}[dir=rtl] .sidebar-subitem.active:before{border-radius:2px 0 0 2px}.sidebar-subgroup-header{display:flex;align-items:center;gap:8px;width:100%;padding:5px 12px 5px 20px;background:none;border:none;border-radius:6px;color:var(--text-muted);font-size:12px;font-weight:500;cursor:pointer;transition:background .15s,color .15s;text-align:start}.sidebar-subgroup-header span{flex:1}.sidebar-subgroup-header:hover{background:var(--bg-hover);color:var(--text-primary)}.sidebar-subgroup-header.has-active{color:var(--text-primary)}[dir=rtl] .sidebar-subgroup-header{padding:5px 20px 5px 12px}.sidebar-subitem--nested{padding-inline-start:36px}[dir=rtl] .sidebar-subitem--nested{padding-inline-start:12px;padding-inline-end:36px}.sidebar-badge{margin-left:auto;font-size:11px;font-weight:700;padding:2px 7px;border-radius:10px;line-height:1.4}.sidebar-user{display:flex;align-items:center;gap:12px;padding:8px 10px 10px;margin-bottom:2px}.sidebar-user-avatar{width:40px;height:40px;border-radius:50%;background:var(--accent-primary);color:var(--bg-primary);display:flex;align-items:center;justify-content:center;font-size:16px;font-weight:700;flex-shrink:0;text-transform:uppercase;letter-spacing:-.02em;box-shadow:0 0 12px var(--status-call-glow)}.sidebar-user-info{flex:1;min-width:0;display:flex;flex-direction:column;gap:2px}.sidebar-user-name{font-size:14px;font-weight:600;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;line-height:1.3}.sidebar-user-username{font-size:11px;color:var(--text-muted);font-family:var(--font-mono);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar-user-role{display:inline-flex;align-items:center;padding:2px 8px;border-radius:10px;font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;width:fit-content;margin-top:2px}.sidebar-user-role--admin{background:#58a6ff26;color:var(--accent-primary);border:1px solid rgba(88,166,255,.3)}.sidebar-user-role--supervisor{background:#d299221f;color:var(--accent-warning);border:1px solid rgba(210,153,34,.3)}.sidebar-user-role--agent{background:#3fb9501f;color:var(--accent-success);border:1px solid rgba(63,185,80,.3)}.sidebar-bottom{display:flex;flex-direction:column;gap:6px;padding-top:10px;border-top:1px solid var(--border-subtle);flex-shrink:0}.sidebar-stats{display:flex;flex-direction:column;gap:4px}.sidebar-stat-item{display:flex;align-items:center;gap:10px;padding:7px 10px;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md);transition:all var(--transition-fast)}.sidebar-stat-item:hover{border-color:var(--border-accent);background:var(--bg-hover)}.sidebar-stat-icon{color:var(--accent-primary);flex-shrink:0}.sidebar-stat-value{font-size:15px;font-weight:700;color:var(--text-primary);line-height:1;letter-spacing:-.02em}.sidebar-stat-label{font-size:10px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.07em;font-weight:600;margin-top:2px}.sidebar-connection{display:flex;align-items:center;gap:8px;padding:8px 10px;border-radius:var(--radius-md);background:var(--bg-card);border:1px solid var(--border-subtle);font-size:12px;font-weight:600;color:var(--text-muted);transition:all var(--transition-normal)}.sidebar-connection.connected{border-color:#3fb95059;background:var(--status-idle-bg);color:var(--status-idle)}.sidebar-logout{display:flex;align-items:center;gap:8px;width:100%;padding:8px 10px;border:1px solid transparent;border-radius:var(--radius-md);background:transparent;color:var(--text-muted);font-size:12px;font-weight:500;font-family:inherit;cursor:pointer;transition:all var(--transition-fast);flex-shrink:0}.sidebar-logout:hover{background:var(--status-ringing-bg);border-color:#f851494d;color:var(--accent-danger)}.sidebar-logout--collapsed{justify-content:center;padding:8px 0}.sidebar-toggle{display:flex;align-items:center;justify-content:center;gap:8px;width:100%;padding:7px 10px;border:1px solid var(--border-subtle);border-radius:var(--radius-md);background:transparent;color:var(--text-muted);font-size:12px;font-weight:500;font-family:inherit;cursor:pointer;transition:all var(--transition-fast);flex-shrink:0}.sidebar-toggle:hover{background:var(--bg-hover);color:var(--text-primary);border-color:var(--border-accent)}.sidebar.collapsed{width:52px;padding:10px 6px}.sidebar.collapsed .sidebar-user{justify-content:center;padding:8px 0 10px}.sidebar.collapsed .sidebar-user-avatar{width:34px;height:34px;font-size:14px;box-shadow:none}.sidebar.collapsed .sidebar-user-info{display:none}.sidebar.collapsed .sidebar-item{justify-content:center;padding:9px 0}.sidebar.collapsed .sidebar-item.active:before{top:15%;bottom:15%}.sidebar.collapsed .sidebar-stat-item{justify-content:center;padding:7px 0}.sidebar.collapsed .sidebar-connection{justify-content:center;padding:8px 0}.sidebar.collapsed .sidebar-toggle{justify-content:center;padding:7px 0}.sidebar.collapsed .sidebar-apply{justify-content:center;padding:9px 0}.sidebar-apply{display:flex;align-items:center;gap:8px;width:100%;padding:8px 10px;border-radius:6px;border:1px solid var(--border-accent);background:transparent;color:var(--accent-primary);font-size:12px;font-weight:500;cursor:pointer;transition:background .15s,color .15s,border-color .15s}.sidebar-apply:hover:not(:disabled){background:#58a6ff1a}.sidebar-apply:disabled{opacity:.6;cursor:not-allowed}.sidebar-apply--ok{color:var(--status-idle);border-color:var(--status-idle)}.sidebar-apply--error{color:var(--accent-danger);border-color:var(--accent-danger)}.sidebar-apply--pending{color:var(--accent-warning);border-color:var(--accent-warning)}@keyframes pending-pulse{0%,to{box-shadow:0 0 #d2992280}50%{box-shadow:0 0 0 5px #d2992200}}@keyframes spin{to{transform:rotate(360deg)}}.spin{animation:spin .8s linear infinite}@keyframes f2b-ping{0%{transform:scale(1);opacity:.6}75%,to{transform:scale(2.4);opacity:0}}.ivr-opt-label{font-size:11px;font-weight:700;color:var(--text-muted);text-transform:uppercase;letter-spacing:.06em;margin-bottom:6px;display:block}.prompt-upload{margin-top:6px;display:flex;flex-direction:column;gap:4px}.prompt-picker{display:flex;align-items:stretch;gap:6px}.prompt-combo{position:relative;flex:1;min-width:0}.prompt-combo-btn{width:100%;display:flex;align-items:center;gap:6px;padding:7px 10px;background:var(--input-bg, var(--bg-elevated));color:var(--text);border:1px solid var(--border);border-radius:var(--radius-sm);cursor:pointer;font-size:13px}.prompt-combo-value{flex:1;text-align:start;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.prompt-combo-value.is-empty{color:var(--text-muted)}.prompt-combo-clear{display:inline-flex;color:var(--text-muted);padding:2px;border-radius:4px}.prompt-combo-clear:hover{color:var(--danger);background:var(--bg-hover, rgba(127,127,127,.15))}.prompt-combo-list{position:absolute;z-index:30;top:calc(100% + 4px);inset-inline:0;max-height:220px;overflow-y:auto;background:var(--bg-elevated, var(--bg-card));border:1px solid var(--border);border-radius:var(--radius-sm);box-shadow:var(--shadow-md, 0 6px 20px rgba(0,0,0,.3))}.prompt-combo-empty{padding:10px;font-size:12px;color:var(--text-muted);font-style:italic}.prompt-combo-item{display:flex;align-items:center;gap:4px;padding:4px 6px 4px 10px}.prompt-combo-item:hover{background:var(--bg-hover, rgba(127,127,127,.12))}.prompt-combo-item.selected{background:#58a6ff24}.prompt-combo-name{flex:1;min-width:0;font-size:13px;cursor:pointer;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.prompt-combo-icon{display:inline-flex;padding:4px;border:none;background:transparent;color:var(--text-muted);border-radius:4px;cursor:pointer}.prompt-combo-icon:hover{color:var(--text);background:var(--bg-hover, rgba(127,127,127,.18))}.prompt-combo-icon.danger:hover{color:var(--danger)}.prompt-icon-btn{padding:7px 9px;flex-shrink:0}.sidebar-backdrop{display:none;position:fixed;top:0;right:0;bottom:0;left:0;background:#0000008c;z-index:49}.main-content{flex:1;min-width:0;min-height:0;overflow-y:auto;padding:var(--space-7)}.layout{display:flex;height:100vh;overflow:hidden}.header-bell-wrap{position:relative;display:inline-flex;align-items:center}.header-bell-btn{position:relative;padding:8px 10px;border-radius:var(--radius-md);background:transparent;border:none;color:var(--text-secondary);cursor:pointer;transition:all var(--transition-fast)}.header-bell-btn:hover{background:var(--bg-hover);color:var(--text-primary)}.header-bell-badge{position:absolute;top:2px;right:2px;min-width:16px;height:16px;padding:0 4px;font-size:10px;font-weight:700;line-height:16px;text-align:center;color:#000;background:var(--status-ringing);border-radius:8px;box-shadow:0 0 0 1px var(--bg-card)}.header-bell-dropdown{position:absolute;top:100%;right:0;margin-top:6px;min-width:320px;max-width:400px;max-height:70vh;overflow:auto;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);box-shadow:var(--shadow-xl);z-index:1000}.header-bell-dropdown-header{display:flex;align-items:center;gap:8px;padding:12px 14px;font-size:13px;font-weight:600;color:var(--text-primary);border-bottom:1px solid var(--border-subtle);background:var(--bg-secondary)}.header-bell-dropdown-header svg{flex-shrink:0;color:var(--text-muted)}.header-bell-dropdown-count{font-size:11px;font-weight:700;padding:2px 8px;border-radius:10px;background:var(--status-ringing);color:#000}.header-bell-mark-all-btn{margin-left:auto;font-size:11px!important;padding:3px 8px!important;opacity:.75;white-space:nowrap}.header-bell-mark-all-btn:hover{opacity:1}.header-bell-dropdown-empty{display:flex;flex-direction:column;align-items:center;gap:8px;padding:24px 16px;font-size:13px;color:var(--text-muted)}.header-bell-dropdown-empty svg{opacity:.5}.header-bell-list{list-style:none;margin:0;padding:8px 0}.header-bell-item{display:flex;align-items:flex-start;gap:12px;padding:12px 14px;border-bottom:1px solid var(--border-subtle);font-size:12px;transition:background var(--transition-fast)}.header-bell-item:hover{background:var(--bg-hover)}.header-bell-item:last-child{border-bottom:none}.header-bell-item-details{flex:1;min-width:0;display:flex;flex-direction:column;gap:6px}.header-bell-item-row{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.header-bell-item-icon{flex-shrink:0;color:var(--text-muted)}.header-bell-item-label{font-size:11px;font-weight:500;color:var(--text-muted);text-transform:uppercase;letter-spacing:.02em;min-width:28px}.header-bell-item-value{font-weight:600;color:var(--text-primary);font-family:var(--font-mono);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:180px}.header-bell-item-meta{margin-top:2px;padding-top:6px;border-top:1px solid var(--border-subtle)}.header-bell-item-time{font-size:11px;color:var(--text-muted)}.header-bell-reason{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.03em;padding:2px 6px;border-radius:4px;margin-left:auto}.header-bell-reason-busy{background:#f59e0b33;color:#d97706}.header-bell-reason-noanswer,.header-bell-reason-no_answer{background:#eab30833;color:#b45309}.header-bell-reason-failed{background:#ef444426;color:#dc2626}.header-bell-item-actions{display:flex;flex-direction:column;gap:4px;flex-shrink:0}.header-bell-action-btn{display:inline-flex;align-items:center;gap:4px;padding:5px 8px;font-size:11px;white-space:nowrap}.lang-menu{position:relative;display:inline-flex}.lang-menu-dropdown{position:absolute;top:100%;right:0;margin-top:6px;min-width:120px;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md);box-shadow:var(--shadow-xl);z-index:1000;overflow:hidden}.lang-menu-item{display:block;width:100%;padding:9px 14px;background:transparent;border:none;text-align:left;font-size:13px;font-family:inherit;color:var(--text-secondary);cursor:pointer;transition:all var(--transition-fast)}.lang-menu-item:hover{background:var(--bg-hover);color:var(--text-primary)}.lang-menu-item.active{color:var(--accent-primary);font-weight:600}.header-profile-wrap{position:relative;display:inline-flex}.header-profile-btn{display:flex;align-items:center;gap:8px;padding:4px 8px 4px 4px;border:1px solid var(--border-subtle);border-radius:var(--radius-md);background:transparent;color:var(--text-secondary);font-family:inherit;font-size:12px;font-weight:500;cursor:pointer;transition:all var(--transition-fast)}.header-profile-btn:hover{background:var(--bg-hover);border-color:var(--border-accent);color:var(--text-primary)}.header-profile-avatar{width:26px;height:26px;border-radius:50%;background:var(--accent-primary);color:#fff;font-size:12px;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0}.header-profile-name{max-width:120px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.header-profile-dropdown{position:absolute;top:calc(100% + 6px);right:0;width:230px;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);z-index:200;padding:4px}.header-profile-dropdown-info{display:flex;flex-direction:column;gap:3px;padding:10px 12px 8px}.header-profile-dropdown-name{font-size:13px;font-weight:600;color:var(--text-primary)}.header-profile-dropdown-ext{font-size:11px;color:var(--text-muted)}.header-profile-dropdown-divider{height:1px;background:var(--border-subtle);margin:4px 0}.header-profile-signout{display:flex;align-items:center;gap:8px;width:100%;padding:8px 12px;border:none;border-radius:var(--radius-md);background:transparent;color:var(--text-muted);font-size:12px;font-weight:500;font-family:inherit;cursor:pointer;transition:all var(--transition-fast)}.header-profile-signout:hover{background:var(--status-ringing-bg);color:var(--accent-danger)}.header-profile-prefs{display:flex;flex-direction:column;gap:2px;padding:4px 0}.header-profile-pref-row{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:5px 12px}.header-profile-pref-label{display:flex;align-items:center;gap:5px;font-size:11px;font-weight:500;color:var(--text-muted);text-transform:uppercase;letter-spacing:.04em;white-space:nowrap}.header-profile-theme-toggle{display:flex;align-items:center;gap:2px;padding:2px;border:1px solid var(--border-subtle);border-radius:var(--radius-md);background:var(--bg-base);cursor:pointer}.header-profile-theme-option{display:flex;align-items:center;justify-content:center;width:24px;height:22px;border-radius:4px;color:var(--text-muted);transition:all var(--transition-fast)}.header-profile-theme-option.active{background:var(--accent-primary);color:#fff}.header-profile-lang-pills{display:flex;gap:3px}.header-profile-lang-pill{padding:3px 7px;border:1px solid var(--border-subtle);border-radius:var(--radius-sm);background:transparent;color:var(--text-muted);font-size:10px;font-weight:600;font-family:inherit;cursor:pointer;transition:all var(--transition-fast);letter-spacing:.03em}.header-profile-lang-pill:hover{background:var(--bg-hover);color:var(--text-primary);border-color:var(--border-accent)}.header-profile-lang-pill.active{background:var(--accent-primary);color:#fff;border-color:var(--accent-primary)}button{cursor:pointer;border:none;font-family:inherit}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:8px 14px;border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--bg-tertiary);color:var(--text-secondary);font-size:var(--text-sm);font-weight:var(--weight-medium);cursor:pointer;transition:background var(--transition-fast),border-color var(--transition-fast),color var(--transition-fast);font-family:inherit}.btn:hover{background:var(--bg-hover);border-color:var(--border-accent);color:var(--text-primary)}.btn:active{background:var(--bg-tertiary)}.btn-sm{padding:5px 10px;font-size:var(--text-sm)}.btn-primary{background:var(--accent-primary);border-color:var(--accent-primary);color:#fff;font-weight:var(--weight-semibold)}.btn-primary:hover{background:var(--accent-primary-hover);border-color:var(--accent-primary-hover);color:#fff}.btn-primary:disabled{opacity:.55;cursor:not-allowed}.btn-ghost{background:transparent;border-color:transparent;color:var(--text-secondary);padding:6px 12px}.btn-ghost:hover{background:var(--bg-hover);color:var(--text-primary);border-color:transparent;transform:none;box-shadow:none}.btn-danger{background:var(--danger);border-color:transparent;color:#fff;font-weight:600}.btn-danger:hover{opacity:.85}.btn-icon{padding:8px;min-width:34px;min-height:34px;border-radius:var(--radius-sm)}.btn-listen{color:var(--status-idle)}.btn-whisper{color:var(--accent-warning)}.btn-barge{color:var(--accent-danger)}.btn-listen:hover{background:var(--status-idle-bg);border-color:var(--status-idle);color:var(--status-idle);box-shadow:0 0 12px var(--status-idle-glow)}.btn-whisper:hover{background:#d2992226;border-color:var(--accent-warning);color:var(--accent-warning)}.btn-barge:hover{background:var(--status-ringing-bg);border-color:var(--accent-danger);color:var(--accent-danger)}.badge{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:var(--radius-sm);font-size:11px;font-weight:600}.badge-success{background:#3fb95026;color:var(--success)}.badge-danger{background:#f8514926;color:var(--danger)}.badge-warning{background:#d2992226;color:var(--warning)}.badge-info{background:#58a6ff26;color:var(--info)}.badge-muted{background:var(--bg-hover);color:var(--text-muted)}.badge-purple{background:#a5a5ff26;color:var(--accent-purple)}.chip-picker{display:flex;flex-wrap:wrap;gap:8px}.chip-toggle{display:inline-flex;align-items:center;gap:6px;padding:6px 12px 6px 10px;font-size:var(--text-sm);line-height:1;font-weight:500;color:var(--text-secondary);background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);cursor:pointer;-webkit-user-select:none;user-select:none;white-space:nowrap;transition:background .15s ease,border-color .15s ease,color .15s ease,box-shadow .15s ease}.chip-toggle:hover{background:var(--bg-hover);border-color:var(--border-accent);color:var(--text-primary)}.chip-toggle:focus-visible{outline:none;box-shadow:0 0 0 2px var(--accent-light)}.chip-toggle .chip-check{width:0;opacity:0;overflow:hidden;transition:width .15s ease,opacity .15s ease;flex-shrink:0}.chip-toggle.is-on{color:var(--accent-primary);background:var(--accent-light);border-color:var(--accent-primary);font-weight:600}.chip-toggle.is-on .chip-check{width:14px;opacity:1}.chip-picker-toolbar{display:flex;align-items:center;gap:10px;margin-bottom:12px}.chip-picker-toolbar .chip-count{font-size:var(--text-xs);font-weight:600;color:var(--text-muted);margin-inline-end:auto}.chip-link{background:none;border:none;padding:2px 4px;font-size:var(--text-sm);font-weight:500;color:var(--accent-primary);cursor:pointer;border-radius:var(--radius-sm);transition:color .15s ease,background .15s ease}.chip-link:hover{color:var(--accent-primary-hover);background:var(--bg-hover)}.chip-link:disabled{color:var(--text-muted);cursor:default;background:none}.card{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md);padding:var(--space-5);box-shadow:var(--shadow-sm);transition:border-color var(--transition-fast),box-shadow var(--transition-fast)}.card:hover{border-color:var(--border-accent);box-shadow:var(--shadow-md)}.panel{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md);overflow:hidden;box-shadow:var(--shadow-sm);transition:border-color var(--transition-fast),box-shadow var(--transition-fast)}.panel:hover{border-color:var(--border-accent);box-shadow:var(--shadow-md)}.panel-header{display:flex;align-items:center;justify-content:space-between;gap:var(--space-4);flex-wrap:wrap;padding:var(--space-4) var(--space-5);margin-bottom:var(--space-5);border:1px solid var(--border-subtle);border-radius:var(--radius-md);background:var(--bg-card);box-shadow:var(--shadow-sm)}.panel-header h2{font-size:var(--text-lg);font-weight:var(--weight-semibold);letter-spacing:var(--tracking-tight)}.panel-header .panel-subtitle{font-size:var(--text-sm);color:var(--text-muted);margin-top:2px}.panel-header-actions{display:flex;align-items:center;gap:var(--space-2);flex-wrap:wrap}.panel>.panel-header,.cl-panel>.panel-header{margin:0;border:none;border-bottom:1px solid var(--border-subtle);border-radius:0;box-shadow:none;background:var(--bg-secondary)}.kpi-grid{display:grid;grid-template-columns:repeat(8,1fr);gap:var(--space-4);margin-bottom:var(--space-6)}.kpi-card{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md);padding:var(--space-5);display:flex;flex-direction:column;gap:var(--space-2);box-shadow:var(--shadow-sm);transition:border-color var(--transition-fast),box-shadow var(--transition-fast)}.kpi-card:hover{border-color:var(--border-accent);box-shadow:var(--shadow-md)}.kpi-card .kpi-icon{color:var(--accent)}.kpi-card .kpi-value{font-size:var(--text-2xl);font-weight:var(--weight-bold);color:var(--text-primary);font-family:var(--font-mono);letter-spacing:-.02em}.kpi-card .kpi-label{font-size:var(--text-xs);color:var(--text-muted);text-transform:uppercase;letter-spacing:.06em;font-weight:var(--weight-semibold)}.table-wrap{overflow-x:auto;-webkit-overflow-scrolling:touch}table{width:100%;border-collapse:collapse}thead tr{border-bottom:1px solid var(--border-default)}th{text-align:start;height:36px;padding:0 14px;font-size:var(--text-2xs);color:var(--text-secondary);text-transform:uppercase;letter-spacing:.06em;font-weight:500;background:transparent;white-space:nowrap}td{height:44px;padding:8px 14px;border-bottom:1px solid var(--border-subtle);color:var(--text-primary);font-size:var(--text-sm)}tr:last-child td{border-bottom:none}tbody tr{transition:background var(--transition-fast)}tbody tr:hover td{background:var(--bg-hover)}tbody tr.selected td,tbody tr.is-selected td,tbody tr[aria-selected=true] td{background:var(--bg-active)}tbody tr.selected td:first-child,tbody tr.is-selected td:first-child,tbody tr[aria-selected=true] td:first-child{box-shadow:inset 2px 0 0 0 var(--brand-primary)}[dir=rtl] tbody tr.selected td:first-child,[dir=rtl] tbody tr.is-selected td:first-child,[dir=rtl] tbody tr[aria-selected=true] td:first-child{box-shadow:inset -2px 0 0 0 var(--brand-primary)}th.num,td.num{text-align:end;font-family:var(--font-mono);font-variant-numeric:tabular-nums}th.center,td.center{text-align:center}.mono{font-family:var(--font-mono)}.vselect{position:relative;width:100%;display:block}.vselect-trigger{display:flex;align-items:center;justify-content:space-between;gap:8px;width:100%;background:var(--bg-secondary);border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--text-primary);padding:9px 12px;font-size:13px;font-family:inherit;text-align:start;cursor:pointer;outline:none;transition:border-color var(--transition-fast),box-shadow var(--transition-fast);min-height:40px}.vselect-trigger:focus{border-color:var(--accent-primary);box-shadow:var(--ring-focus)}.vselect--disabled .vselect-trigger{opacity:.6;cursor:not-allowed}.vselect-value{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;text-align:start}.vselect-chevron{flex-shrink:0;color:var(--text-muted);transition:transform .15s}.vselect-chevron--open{transform:rotate(180deg)}.vselect-menu{background:var(--bg-secondary);border:1px solid var(--border);border-radius:10px;box-shadow:0 8px 24px #0000002e,0 2px 6px #0000001a;padding:4px;max-height:260px;overflow-y:auto;overscroll-behavior:contain;animation:vselect-in .12s ease}@keyframes vselect-in{0%{opacity:0;transform:translateY(-4px) scale(.98)}to{opacity:1;transform:translateY(0) scale(1)}}.vselect-item{display:flex;align-items:center;gap:9px;width:100%;padding:8px 10px;border:none;border-radius:7px;background:transparent;cursor:pointer;font-size:12.5px;font-weight:500;color:var(--text-primary);text-align:start;transition:background .1s}.vselect-item:hover{background:var(--bg-hover)}.vselect-item--active{font-weight:700}.vselect-item-label{flex:1}.vselect-item-check{color:var(--text-muted);flex-shrink:0}input,select,textarea{background:var(--bg-secondary);border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--text-primary);padding:9px 12px;font-size:13px;font-family:inherit;outline:none;transition:border-color var(--transition-fast),box-shadow var(--transition-fast);width:100%}input:focus,select:focus,textarea:focus{border-color:var(--accent-primary);box-shadow:var(--ring-focus)}input::placeholder,textarea::placeholder{color:var(--text-muted)}input:disabled,select:disabled{opacity:.6;cursor:not-allowed}.form-group{display:flex;flex-direction:column;gap:5px;margin-bottom:14px}.form-group label{font-size:12px;color:var(--text-muted);font-weight:600;text-transform:uppercase;letter-spacing:.04em}.form-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:var(--space-4)}.form-actions{display:flex;gap:var(--space-2);justify-content:flex-end;margin-top:var(--space-5)}.table-actions{display:flex;gap:var(--space-2);justify-content:flex-end;align-items:center}.th-actions{text-align:right}.range-picker{display:flex;align-items:center;gap:var(--space-2);flex-wrap:wrap}.segmented{display:flex;gap:2px;padding:3px;background:var(--bg-tertiary);border:1px solid var(--border-subtle);border-radius:var(--radius-sm);flex-wrap:wrap}.segmented-btn{padding:5px 12px;border:none;border-radius:var(--radius-sm);background:transparent;color:var(--text-muted);font-size:var(--text-sm);font-weight:var(--weight-semibold);font-family:inherit;cursor:pointer;transition:background var(--transition-fast),color var(--transition-fast)}.segmented-btn:hover{color:var(--text-primary)}.segmented-btn.is-active{background:var(--accent-primary);color:#fff}.range-custom{display:flex;align-items:center;gap:var(--space-2);flex-wrap:wrap}.range-custom>svg{color:var(--text-muted);flex-shrink:0}.range-custom input[type=date]{width:auto;min-width:140px}.range-custom-sep{color:var(--text-muted);font-size:var(--text-sm)}.panel-empty,.panel-loading{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:var(--space-3);padding:var(--space-8) var(--space-5);color:var(--text-muted);font-size:var(--text-base);text-align:center}.panel-empty svg{opacity:.5}.panel-loading svg{animation:spin 1s linear infinite}input[type=checkbox]{width:16px;height:16px;accent-color:var(--accent-primary);cursor:pointer}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#000000b3;display:flex;align-items:center;justify-content:center;z-index:1000;animation:fadeIn .15s ease}.modal{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:var(--space-7);width:min(480px,94vw);max-height:90vh;overflow-y:auto;box-shadow:var(--shadow-xl);animation:slideUp .2s ease}.modal.modal-wide{width:min(620px,94vw)}.modal h3{margin-bottom:var(--space-5);font-size:var(--text-lg);font-weight:var(--weight-semibold);letter-spacing:var(--tracking-tight)}.modal-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:var(--space-5)}.modal-head h3{margin-bottom:0}.modal-info-box{margin-bottom:var(--space-5);padding:var(--space-3);background:var(--bg-secondary);border:1px solid var(--border-subtle);border-radius:var(--radius-sm)}.modal-info-label{font-size:var(--text-sm);color:var(--text-muted);margin-bottom:var(--space-1)}.modal-info-value{font-weight:var(--weight-semibold)}.modal-info-sub{font-size:var(--text-sm);color:var(--text-muted);margin-top:2px}.modal-section{margin-bottom:var(--space-5)}.modal-section-label{font-size:var(--text-sm);color:var(--text-muted);margin-bottom:var(--space-3)}.mode-toggle{display:flex;gap:var(--space-2)}.mode-toggle-btn{flex:1;display:flex;flex-direction:column;align-items:center;gap:var(--space-1);padding:var(--space-2) var(--space-1);border-radius:var(--radius-sm);border:1px solid var(--border);background:var(--bg-secondary);color:var(--text-secondary);font-size:var(--text-sm);transition:border-color var(--transition-fast),background var(--transition-fast),color var(--transition-fast)}.mode-toggle-btn:hover{border-color:var(--border-accent);color:var(--text-primary)}.mode-toggle-btn.is-active{border-color:var(--accent);background:var(--accent-light);color:var(--accent)}.modal-field-row{display:flex;gap:var(--space-2)}.modal-field-row>input{flex:1}.modal-divider{border-top:1px solid var(--border);padding-top:var(--space-4)}.modal-msg{margin-top:var(--space-3);font-size:var(--text-sm);color:var(--accent);line-height:var(--leading-normal)}.extensions-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:14px}.extension-card{--ext-accent: var(--status-unavailable);--ext-accent-bg: transparent;background:linear-gradient(to bottom right,color-mix(in srgb,var(--ext-accent) 10%,transparent),transparent 70%),var(--bg-secondary);border:1px solid var(--border-subtle);border-radius:var(--radius-md);padding:16px;transition:all var(--transition-normal);position:relative;overflow:hidden;cursor:default}.extension-card:before{content:"";position:absolute;top:0;left:0;right:0;height:3px;background:var(--ext-accent);transition:all var(--transition-normal)}.extension-card:hover{border-color:var(--border-accent);box-shadow:var(--shadow-md)}.extension-card:before{box-shadow:0 0 10px color-mix(in srgb,var(--ext-accent) 55%,transparent)}.extension-avatar{flex-shrink:0;width:36px;height:36px;display:inline-flex;align-items:center;justify-content:center;border-radius:var(--radius-sm);font-family:var(--font-sans);font-size:var(--text-md);font-weight:600;color:var(--text-secondary);background:var(--bg-hover);border:1px solid var(--border-subtle)}.extension-avatar--idle{color:var(--status-idle);background:var(--status-idle-bg);border-color:transparent}.extension-avatar--ringing{color:var(--status-ringing);background:var(--status-ringing-bg);border-color:transparent}.extension-avatar--in_call,.extension-avatar--dialing{color:var(--status-call);background:var(--status-call-bg);border-color:transparent}.extension-avatar--on_hold{color:var(--status-hold);background:var(--status-hold-bg);border-color:transparent}.extension-number{font-size:var(--text-xl);font-weight:600;font-family:var(--font-mono);letter-spacing:-.02em;color:var(--text-primary);line-height:1.2}.extension-name{font-size:13px;font-weight:500;color:var(--text-secondary);margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.extension-status{display:inline-flex;align-items:center;gap:5px;padding:4px 10px;border-radius:var(--radius-sm);font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.07em;margin-top:10px}.extension-status.idle{background:var(--status-idle-bg);color:var(--status-idle)}.extension-status.ringing{background:var(--status-ringing-bg);color:var(--status-ringing)}.extension-status.in_call,.extension-status.dialing{background:var(--status-call-bg);color:var(--status-call)}.extension-status.unavailable{background:var(--status-unavailable-bg);color:var(--status-unavailable)}.extension-status.on_hold{background:var(--status-hold-bg);color:var(--status-hold)}.status-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}.status-dot.idle{background:var(--status-idle);box-shadow:0 0 6px var(--status-idle-glow)}.status-dot.ringing{background:var(--status-ringing);box-shadow:0 0 6px var(--status-ringing-glow)}.status-dot.in_call{background:var(--status-call);box-shadow:0 0 6px var(--status-call-glow)}.status-dot.unavailable{background:var(--status-unavailable)}.status-dot.on_hold{background:var(--status-hold)}.queues-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:14px}.queue-card{background:var(--bg-secondary);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);overflow:hidden;transition:all var(--transition-normal);box-shadow:var(--shadow-md)}.queue-card:hover{border-color:var(--border-accent);box-shadow:var(--shadow-md)}.queue-header{display:flex;align-items:center;justify-content:space-between;padding:14px 18px;background:var(--bg-secondary);border-bottom:1px solid var(--border-subtle)}.queue-name{font-size:14px;font-weight:700;color:var(--text-primary)}.queue-waiting{display:flex;align-items:center;gap:6px;padding:5px 12px;background:var(--status-ringing-bg);border-radius:var(--radius-sm);font-size:12px;font-weight:700;color:var(--status-ringing);font-family:var(--font-mono);border:1px solid var(--status-ringing);box-shadow:0 0 8px var(--status-ringing-glow)}.queue-waiting.empty{background:var(--status-idle-bg);color:var(--status-idle);border-color:var(--status-idle);box-shadow:0 0 8px var(--status-idle-glow)}.queue-members{padding:14px 18px}.queue-member{display:flex;align-items:center;justify-content:space-between;padding:10px 0;border-bottom:1px solid var(--border-subtle);transition:all var(--transition-fast)}.queue-member:last-child{border-bottom:none}.queue-member-info{display:flex;align-items:center;gap:10px}.queue-member-status{width:9px;height:9px;border-radius:50%;background:var(--status-idle);box-shadow:0 0 6px var(--status-idle-glow);flex-shrink:0}.queue-member-status.busy{background:var(--status-call);box-shadow:0 0 6px var(--status-call-glow)}.queue-member-status.unavailable{background:var(--status-unavailable);box-shadow:none}.call-state{display:inline-flex;align-items:center;gap:5px;padding:4px 10px;border-radius:var(--radius-sm);font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;border:1px solid transparent}.call-state.ringing,.call-state.ring{background:var(--status-ringing-bg);color:var(--status-ringing);border-color:var(--status-ringing)}.call-state.up,.call-state.active{background:var(--status-call-bg);color:var(--status-call);border-color:var(--status-call)}.call-state.init{background:var(--bg-hover);color:var(--text-muted);border-color:var(--border-subtle)}.call-state.dialing{background:var(--status-call-bg);color:var(--status-call);border-color:var(--status-call)}.call-duration{font-family:var(--font-mono);color:var(--text-secondary);font-weight:500;font-variant-numeric:tabular-nums}.call-duration--ok{color:var(--text-primary)}.call-duration--warn{color:var(--signal-amber)}.call-duration--crit{color:var(--signal-red);font-weight:600}.call-ext{font-family:var(--font-mono);font-weight:700;color:var(--accent-primary)}.call-ext-sub{font-size:11px;color:var(--text-muted);margin-top:2px}.call-talking-to{font-family:var(--font-mono);font-weight:500;color:var(--text-primary)}.calls-table{width:100%;border-collapse:separate;border-spacing:0}.calls-table th,.calls-table td{padding:12px 16px;text-align:left;border-bottom:1px solid var(--border-subtle)}.calls-table th{font-size:11px;font-weight:700;color:var(--text-muted);text-transform:uppercase;letter-spacing:.08em;background:var(--bg-tertiary)}.calls-table td{font-size:14px;color:var(--text-primary);vertical-align:middle}.calls-table tbody tr{transition:background var(--transition-fast)}.calls-table tbody tr:hover{background:var(--bg-hover)}.calls-table tbody tr:last-child td{border-bottom:none}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:60px 20px;color:var(--text-muted);gap:12px;text-align:center}.empty-state svg{opacity:.3}.stub-panel{display:flex;flex-direction:column;align-items:center;justify-content:center;height:60vh;color:var(--text-muted);gap:16px;text-align:center}.stub-panel h3{font-size:20px;color:var(--text-secondary)}.stub-panel svg{opacity:.2;filter:drop-shadow(0 0 16px currentColor)}.connection-status{display:inline-flex;align-items:center;gap:8px;padding:7px 12px;background:var(--bg-tertiary);border-radius:var(--radius-md);border:1px solid var(--border-subtle);font-size:12px;font-weight:600;color:var(--text-secondary);transition:all var(--transition-normal)}.connection-status.connected{border-color:#3fb95059;background:var(--status-idle-bg);color:var(--status-idle)}.connection-icon{display:inline-flex;align-items:center;justify-content:center;width:24px;height:24px;border-radius:var(--radius-sm);color:var(--text-muted)}.connection-status.connected .connection-icon{color:var(--status-idle);background:var(--status-idle-bg)}.tabs{display:flex;gap:4px;background:var(--bg-tertiary);padding:5px;border-radius:var(--radius-lg);border:1px solid var(--border-subtle);width:fit-content;flex-wrap:wrap}.tab{display:flex;align-items:center;gap:8px;padding:9px 18px;border:none;background:transparent;color:var(--text-secondary);font-size:13px;font-weight:600;border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-fast);font-family:inherit;white-space:nowrap}.tab:hover{background:var(--bg-hover);color:var(--text-primary)}.tab.active{background:var(--accent-primary);color:var(--bg-primary);box-shadow:var(--shadow-md)}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px;background:var(--bg-primary)}.login-card{width:100%;max-width:400px;background:var(--glass-bg);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:36px;box-shadow:var(--shadow-xl)}.login-brand{text-align:center;margin-bottom:28px}.login-logo{width:52px;height:52px;margin:0 auto 12px;background:var(--brand-primary);border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;color:var(--bg-primary);box-shadow:var(--shadow-glow)}.login-title{font-size:22px;font-weight:700;margin:0 0 4px}.login-subtitle{font-size:13px;color:var(--text-muted);margin:0}.login-form{display:flex;flex-direction:column;gap:14px}.login-input-wrap{position:relative}.login-input-wrap svg{position:absolute;left:11px;top:50%;transform:translateY(-50%);color:var(--text-muted);pointer-events:none}.login-input{width:100%;padding:11px 12px 11px 34px;background:var(--bg-secondary);border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--text-primary);font-size:14px;font-family:inherit;outline:none;transition:border-color var(--transition-fast),box-shadow var(--transition-fast)}.login-input:focus{border-color:var(--accent-primary);box-shadow:var(--ring-focus)}.login-input::placeholder{color:var(--text-muted)}.login-error{padding:10px 12px;background:#f851491f;border:1px solid var(--accent-danger);border-radius:var(--radius-sm);color:var(--accent-danger);font-size:13px}.login-submit{display:flex;align-items:center;justify-content:center;gap:8px;padding:12px 20px;background:var(--accent-primary);color:var(--bg-primary);border:none;border-radius:var(--radius-md);font-size:14px;font-weight:700;cursor:pointer;transition:all var(--transition-fast);margin-top:4px}.login-submit:hover:not(:disabled){filter:brightness(1.08)}.login-submit:disabled{opacity:.7;cursor:not-allowed;transform:none}.btn-primary,.btn-ghost,.btn-danger{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:8px 14px;border-radius:var(--radius-md);font-size:13px;cursor:pointer;font-family:inherit;transition:all var(--transition-fast);border:1px solid transparent}.notifications{position:fixed;bottom:20px;left:50%;transform:translate(-50%);display:flex;flex-direction:column;gap:8px;z-index:9999;pointer-events:none}.notification{background:var(--bg-card);border:1px solid var(--border-accent);border-radius:var(--radius-md);padding:10px 16px;font-size:13px;box-shadow:var(--shadow-lg);animation:slideUp .2s ease;pointer-events:auto;white-space:nowrap}@media (max-width: 1024px){.header-subtitle{display:none}.kpi-grid{grid-template-columns:repeat(auto-fill,minmax(160px,1fr))}}@media (max-width: 768px){.header-hamburger{display:flex}.header-title{font-size:16px}.header-btn-label,.sidebar-stats{display:none}.sidebar{position:fixed;top:var(--header-height);left:0;bottom:0;width:var(--sidebar-width)!important;z-index:200;transform:translate(-100%);transition:transform var(--transition-normal);padding:10px 8px;overflow-y:auto}.sidebar.open{transform:translate(0)}.sidebar-backdrop{display:block}.sidebar-toggle{display:none}.main-content{padding:14px}.form-row{grid-template-columns:1fr}.modal{padding:20px;width:min(420px,96vw)}.kpi-grid{grid-template-columns:repeat(2,1fr)}.tabs{gap:3px}.tab{padding:8px 12px;font-size:12px}}@media (max-width: 480px){.header{padding:0 12px}.kpi-grid{grid-template-columns:1fr 1fr}.extensions-grid,.queues-grid{grid-template-columns:1fr}.header-bell-dropdown{min-width:calc(100vw - 24px);right:-12px}}.an-panel{display:flex;flex-direction:column;gap:16px}.an-range-bar{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:12px 16px;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md)}.an-range-btn{padding:5px 12px;border-radius:var(--radius-sm);border:1px solid var(--border);background:transparent;color:var(--text-secondary);font-size:12px;cursor:pointer;transition:all var(--transition-fast)}.an-range-btn:hover{background:var(--bg-hover);color:var(--text-primary)}.an-range-btn.active{background:var(--accent-light);border-color:var(--accent);color:var(--accent)}.an-range-sep{color:var(--border-accent);font-size:11px;padding:0 4px}.an-date-input{padding:5px 10px;background:var(--bg-secondary);border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--text-primary);font-size:12px}.an-date-input:focus{outline:none;border-color:var(--accent)}.an-kpi-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:12px}.an-kpi-card{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md);padding:16px;display:flex;flex-direction:column;gap:4px;transition:transform var(--transition-fast),box-shadow var(--transition-fast)}.an-kpi-card:hover{box-shadow:var(--shadow-md)}.an-kpi-card.good{border-color:#3fb9504d}.an-kpi-card.warn{border-color:#d299224d}.an-kpi-card.bad{border-color:#f851494d}.an-kpi-label{font-size:11px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.06em;font-weight:500}.an-kpi-value{font-size:28px;font-weight:600;font-family:var(--font-mono);color:var(--text-primary);line-height:1}.an-kpi-value.good{color:var(--success)}.an-kpi-value.warn{color:var(--warning)}.an-kpi-value.bad{color:var(--danger)}.an-kpi-delta{display:flex;align-items:center;gap:4px;font-size:11px;font-weight:600}.an-kpi-delta.pos{color:var(--success)}.an-kpi-delta.neg{color:var(--danger)}.an-kpi-delta.neu{color:var(--text-muted)}.an-kpi-desc{font-size:11px;color:var(--text-muted)}.an-subtabs-wrap{position:sticky;top:0;z-index:10;background:var(--bg-primary);padding-bottom:2px}.an-subtabs{display:flex;gap:2px;overflow-x:auto;scrollbar-width:none}.an-subtabs::-webkit-scrollbar{display:none}.an-subtab{padding:8px 16px;border-radius:var(--radius-sm);border:none;background:transparent;color:var(--text-secondary);font-size:13px;font-weight:500;cursor:pointer;white-space:nowrap;transition:all var(--transition-fast)}.an-subtab:hover{background:var(--bg-hover);color:var(--text-primary)}.an-subtab.active{background:var(--accent-light);color:var(--accent)}.an-heatmap{display:flex;flex-direction:column;gap:4px;overflow-x:auto}.an-heatmap-row{display:flex;align-items:center;gap:3px}.an-heatmap-day{width:32px;font-size:10px;color:var(--text-muted);text-align:right;flex-shrink:0}.an-heatmap-cell{width:24px;height:20px;border-radius:3px;transition:opacity var(--transition-fast);cursor:default}.an-heatmap-cell:hover{opacity:.8}.an-heatmap-hours{display:flex;gap:3px;margin-left:35px;overflow-x:auto}.an-heatmap-hour-label{width:24px;font-size:9px;color:var(--text-muted);text-align:center}.an-agent-table{width:100%;border-collapse:collapse}.an-agent-table th{padding:8px 12px;text-align:left;font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.08em;color:var(--text-muted);border-bottom:1px solid var(--border-subtle)}.an-agent-table td{padding:10px 12px;font-size:13px;border-bottom:1px solid var(--border-subtle)}.an-agent-table tr:hover td{background:var(--bg-hover)}.an-sparkline{display:flex;align-items:flex-end;gap:2px;height:24px}.an-sparkline-bar{flex:1;border-radius:2px 2px 0 0;min-height:2px;background:var(--accent-primary);opacity:.7;transition:opacity var(--transition-fast)}.an-sparkline-bar:hover{opacity:1}.an-filter-bar{display:flex;gap:8px;flex-wrap:wrap;align-items:flex-end;padding:12px 16px;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md)}.an-filter-field{display:flex;flex-direction:column;gap:4px}.an-filter-label{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted)}@media (max-width: 768px){.an-kpi-grid{grid-template-columns:repeat(2,1fr)}.an-filter-bar{flex-direction:column}.an-heatmap-cell{width:18px;height:16px}}@media (max-width: 480px){.an-kpi-grid{grid-template-columns:1fr 1fr}.an-kpi-value{font-size:22px}}.softphone-container{position:fixed;bottom:20px;right:clamp(16px,4vw,28px);z-index:500;display:flex;flex-direction:column;align-items:flex-end;gap:0;pointer-events:none}.softphone-fab{position:relative;width:58px;height:58px;border-radius:50%;border:none;display:flex;align-items:center;justify-content:center;color:#fff;background:var(--accent-primary);box-shadow:var(--shadow-lg),var(--shadow-glow);cursor:pointer;transition:transform var(--transition-fast),box-shadow var(--transition-fast),background var(--transition-fast);flex-shrink:0;pointer-events:auto}.softphone-fab:hover{box-shadow:var(--shadow-xl)}.softphone-fab:active{transform:scale(.96)}.softphone-fab:focus-visible{outline:2px solid var(--accent-primary-hover);outline-offset:3px}.softphone-fab-dot{position:absolute;top:4px;right:4px;width:11px;height:11px;border-radius:50%;border:2px solid var(--bg-primary);background:var(--text-muted)}.softphone-fab--registered .softphone-fab-dot{background:var(--accent-success)}.softphone-fab--offline .softphone-fab-dot{background:var(--text-muted)}.softphone-fab.is-open .softphone-fab-dot{display:none}.softphone-fab--in-call{background:var(--accent-success)}.softphone-fab--ringing{background:var(--accent-danger)}.softphone-fab-badge{position:absolute;top:-2px;right:-2px;min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--accent-danger);border:2px solid var(--bg-primary);color:#fff;font-size:10px;font-weight:700;display:flex;align-items:center;justify-content:center;line-height:1}@keyframes softphone-fab-pulse{0%{box-shadow:var(--shadow-lg),0 0 0 0 var(--status-ringing-glow)}70%{box-shadow:var(--shadow-lg),0 0 0 16px #f8514900}to{box-shadow:var(--shadow-lg),0 0 #f8514900}}.softphone-popover{position:relative;width:min(360px,calc(100vw - 32px));margin-bottom:12px}.softphone-popover .softphone-panel{max-width:none;min-width:0;width:100%;box-shadow:0 12px 48px #0009}.softphone-popover .softphone-dial-area{flex:0 0 auto}.softphone-popover-backdrop{display:none}.softphone-pip-body{margin:0;background:var(--bg-primary)}.softphone-incall--pip{max-width:none;min-width:0;width:100%;height:100vh;border:none;border-radius:0;box-shadow:none}.softphone-incall--pip:focus-within{border:none;box-shadow:none}.softphone-header-btn--pip{width:30px;height:30px}.softphone-pip-placeholder{align-items:center;justify-content:center;gap:12px;padding:32px 20px;text-align:center}.softphone-pip-placeholder-icon{color:var(--text-muted)}.softphone-pip-placeholder-text{font-size:13px;color:var(--text-secondary)}.softphone-panel{width:100%;max-width:400px;min-width:280px;display:flex;flex-direction:column;overflow:hidden;background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-xl);box-shadow:0 2px 4px #0003,0 8px 24px #00000040,0 0 0 1px #0000000d;transition:box-shadow var(--transition-normal),border-color var(--transition-normal)}.softphone-panel:focus-within{border-color:var(--accent-primary);box-shadow:0 2px 4px #0003,0 10px 32px #0000004d,0 0 0 1px #58a6ff26}.softphone-header{display:flex;align-items:center;gap:10px;padding:12px 16px 12px 20px;border-bottom:1px solid var(--border-subtle);background:var(--bg-secondary);flex-shrink:0}.softphone-header--rail{--sp-state: var(--status-unavailable);padding:0}.softphone-header--rail[data-agent-state=available]{--sp-state: var(--status-idle)}.softphone-header--rail[data-agent-state=break]{--sp-state: var(--warning)}.softphone-header--rail[data-agent-state=dnd]{--sp-state: var(--status-ringing)}.softphone-header--rail[data-agent-state=loggedout]{--sp-state: var(--status-unavailable)}.softphone-rail{position:relative;display:flex;align-items:center;gap:11px;width:100%;padding:11px 13px;border-inline-start:3px solid var(--sp-state);background:linear-gradient(to right,color-mix(in srgb,var(--sp-state) 13%,transparent),transparent 62%),var(--bg-secondary);transition:background var(--transition-fast),border-color var(--transition-fast)}.softphone-rail-avatar{position:relative;width:34px;height:34px;flex:0 0 auto;border-radius:50%;display:grid;place-items:center;font-weight:700;font-size:13px;color:var(--sp-state);background:color-mix(in srgb,var(--sp-state) 15%,transparent);box-shadow:0 0 0 2px var(--sp-state)}.softphone-rail-presence{position:absolute;right:-1px;bottom:-1px;width:11px;height:11px;border-radius:50%;background:var(--sp-state);box-shadow:0 0 0 2.5px var(--bg-secondary)}.softphone-rail-id{flex:1;min-width:0;display:flex;flex-direction:column;align-items:flex-start;gap:1px;border:0;background:transparent;padding:4px 6px;margin:-4px -6px;border-radius:var(--radius-sm);cursor:pointer;text-align:start;font:inherit;color:var(--text-primary)}.softphone-rail-id:disabled{cursor:default}.softphone-rail-id:not(:disabled):hover{background:color-mix(in srgb,var(--sp-state) 10%,transparent)}.softphone-rail-id:focus-visible{outline:none;box-shadow:0 0 0 3px var(--brand-glow)}.softphone-rail-line{display:flex;align-items:baseline;gap:5px;max-width:100%}.softphone-rail-ext{font-weight:700;font-size:14px;letter-spacing:-.01em}.softphone-rail-name{font-size:12px;color:var(--text-secondary);font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.softphone-rail-state{display:flex;align-items:center;gap:6px}.softphone-rail-state-label{font-size:11.5px;font-weight:700;color:var(--sp-state)}.softphone-rail-timer{font-size:11px;color:var(--text-muted);font-weight:500}.softphone-rail-menuwrap{position:static}.softphone-rail-right{display:flex;align-items:center;gap:8px;flex:0 0 auto;margin-inline-start:auto}.softphone-header--rail .softphone-status-menu{inset-inline-start:13px;inset-inline-end:auto;top:calc(100% + 4px)}.softphone-header-icon{color:var(--accent-primary);flex-shrink:0}.softphone-header-title{font-size:14px;font-weight:700;color:var(--text-primary);flex:1;letter-spacing:-.02em}.softphone-header-btn{display:flex;align-items:center;justify-content:center;width:36px;height:36px;padding:0;border:none;border-radius:var(--radius-sm);background:transparent;color:var(--text-muted);cursor:pointer;transition:all var(--transition-fast)}.softphone-header-btn:hover:not(:disabled){background:var(--bg-hover);color:var(--accent-primary)}.softphone-header-btn:active:not(:disabled){transform:scale(.96)}.softphone-toggle{display:inline-flex;align-items:center;padding:0;border:none;background:transparent;cursor:pointer;flex-shrink:0}.softphone-toggle:disabled{opacity:.5;cursor:default}.softphone-toggle:focus-visible{outline:none;box-shadow:0 0 0 3px var(--brand-glow);border-radius:10px}.softphone-toggle-track{position:relative;width:30px;height:16px;border-radius:8px;background:var(--border-default);transition:background var(--transition-fast)}.softphone-toggle-knob{position:absolute;top:2px;inset-inline-start:2px;width:12px;height:12px;border-radius:50%;background:#fff;color:var(--text-muted);display:flex;align-items:center;justify-content:center;box-shadow:var(--shadow-sm);transition:inset-inline-start var(--transition-fast),color var(--transition-fast)}.softphone-toggle.on .softphone-toggle-knob{inset-inline-start:16px}.softphone-toggle--queue.on .softphone-toggle-track{background:var(--signal-green)}.softphone-toggle--queue.on .softphone-toggle-knob{color:var(--signal-green)}.softphone-toggle--dnd.on .softphone-toggle-track{background:var(--signal-red)}.softphone-toggle--dnd.on .softphone-toggle-knob{color:var(--signal-red)}.softphone-dial-area{padding:16px 20px 20px;display:flex;flex-direction:column;gap:16px;flex:1;min-height:0}.softphone-search-wrap{position:relative;display:flex;align-items:center;flex-shrink:0}.softphone-search-icon{position:absolute;left:14px;color:var(--text-muted);pointer-events:none}.softphone-search-input{width:100%;padding:14px 72px 14px 42px;border:1px solid var(--border-subtle);border-radius:var(--radius-md);background:var(--bg-tertiary);color:var(--text-primary);font-size:16px;font-family:var(--font-mono);letter-spacing:.02em;transition:all var(--transition-fast);outline:none}.softphone-search-input:focus{border-color:var(--accent-primary);box-shadow:var(--ring-focus)}.softphone-search-input::placeholder{color:var(--text-muted)}.softphone-call-using-label{position:absolute;right:12px;top:50%;transform:translateY(-50%);font-size:11px;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.04em;pointer-events:none}.softphone-dialpad{display:flex;flex-direction:column;gap:10px;flex:0 0 auto;width:100%;max-width:min(280px,95%);margin:0 auto}.softphone-dialpad-row{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.softphone-dialpad-key{display:flex;flex-direction:column;align-items:center;justify-content:center;aspect-ratio:1;min-height:52px;padding:8px;border:1px solid var(--border-subtle);border-radius:var(--radius-md);background:var(--bg-tertiary);color:var(--text-primary);font-size:22px;font-weight:600;font-family:var(--font-mono);cursor:pointer;transition:all var(--transition-fast);touch-action:manipulation}.softphone-dialpad-key:hover:not(:disabled){background:var(--bg-hover);border-color:var(--accent-primary);transform:scale(1.02)}.softphone-dialpad-key:active:not(:disabled){transform:scale(.98)}.softphone-dialpad-key:disabled{opacity:.5;cursor:not-allowed}.softphone-dialpad-digit{line-height:1.2}.softphone-dialpad-letters{font-size:9px;font-weight:500;color:var(--text-muted);margin-top:1px;letter-spacing:.02em;text-transform:uppercase}.softphone-bottom-actions{flex-shrink:0;display:flex;align-items:center;justify-content:center;gap:20px;padding-top:8px}.softphone-bottom-btn{display:flex;align-items:center;justify-content:center;width:48px;height:48px;border:1px solid var(--border-subtle);border-radius:50%;background:var(--bg-tertiary);color:var(--text-secondary);cursor:pointer;transition:all var(--transition-fast);touch-action:manipulation}.softphone-bottom-btn:hover:not(:disabled){background:var(--bg-hover);color:var(--text-primary);border-color:var(--accent-primary)}.softphone-bottom-btn:active:not(:disabled){transform:scale(.95)}.softphone-bottom-btn:disabled{opacity:.4;cursor:not-allowed}.softphone-call-btn{width:60px;height:60px;background:var(--accent-primary);border:none;color:#fff;box-shadow:0 4px 12px #58a6ff40}.softphone-call-btn:hover:not(:disabled){background:var(--accent-primary-hover);box-shadow:0 6px 16px #58a6ff59;transform:scale(1.05)}.softphone-incoming{max-width:400px;animation:softphone-incoming-in .25s ease-out}@keyframes softphone-incoming-in{0%{opacity:0;transform:scale(.98)}to{opacity:1;transform:scale(1)}}.softphone-incoming .softphone-header{flex-shrink:0}.softphone-incoming-body{flex:1;min-height:260px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:24px 20px 28px;gap:6px}.softphone-caller-number{font-size:28px;font-weight:700;color:var(--text-primary);font-family:var(--font-mono);letter-spacing:-.02em;text-align:center;line-height:1.2;flex-shrink:0}.softphone-caller-name{font-size:14px;font-weight:500;color:var(--text-secondary);text-align:center;flex-shrink:0}.softphone-status-row{flex-shrink:0;margin:10px 0 4px}.softphone-status-badge{padding:6px 16px;border-radius:var(--radius-sm);border:1px solid var(--border-subtle);background:var(--bg-tertiary);color:var(--text-muted);font-size:12px;font-weight:600;font-family:inherit;cursor:default}.softphone-answer-actions{flex-shrink:0;display:flex;align-items:center;justify-content:center;gap:32px;margin-top:20px;padding-top:16px}.softphone-btn-decline,.softphone-btn-answer{display:flex;align-items:center;justify-content:center;width:56px;height:56px;border:none;border-radius:50%;cursor:pointer;transition:all var(--transition-fast);touch-action:manipulation}.softphone-btn-decline{background:var(--accent-danger);color:#fff;box-shadow:0 4px 14px #f8514959}.softphone-btn-decline:hover{transform:scale(1.05);box-shadow:0 6px 18px #f8514973}.softphone-btn-decline:active{transform:scale(.96)}.softphone-btn-answer{background:var(--status-idle);color:#fff;box-shadow:0 4px 14px var(--status-idle-glow)}.softphone-btn-answer:hover{transform:scale(1.05);box-shadow:0 6px 18px var(--status-idle-glow)}.softphone-btn-answer:active{transform:scale(.96)}.softphone-incall{max-width:400px}.softphone-incall .softphone-header{flex-shrink:0}.softphone-incall-body{flex:1;min-height:0;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:16px 20px 20px;gap:2px}.softphone-incall-number{font-size:22px;font-weight:700;color:var(--text-primary);font-family:var(--font-mono);letter-spacing:-.02em;text-align:center;line-height:1.2}.softphone-incall-name{font-size:13px;font-weight:500;color:var(--text-secondary);text-align:center;margin-bottom:6px}.softphone-incall-duration{font-size:18px;font-family:var(--font-mono);font-weight:600;color:var(--accent-primary);text-align:center;letter-spacing:.05em;margin-bottom:10px}.softphone-audio-levels{display:flex;align-items:center;justify-content:center;gap:24px;margin-bottom:14px}.softphone-level-item{display:flex;align-items:center;gap:8px}.softphone-level-icon{color:var(--text-secondary);flex-shrink:0}.softphone-level-bar-wrap{width:8px;height:32px;border-radius:4px;background:var(--bg-tertiary);border:1px solid var(--border-subtle);overflow:hidden;display:flex;align-items:flex-end}.softphone-level-bar{width:100%;min-height:2px;border-radius:3px;transition:height .08s ease-out}.softphone-level-speaker{background:var(--accent-primary)}.softphone-level-mic{background:var(--accent-success)}.softphone-actionbar{display:flex;align-items:center;justify-content:center;flex-wrap:wrap;gap:10px;width:100%;margin-top:12px;padding-top:12px;border-top:1px solid var(--border-subtle)}.sp-call-btn{width:44px;height:44px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;border:1px solid var(--border-default);background:var(--bg-raised);color:var(--text-secondary);cursor:pointer;transition:background var(--transition-fast),color var(--transition-fast),border-color var(--transition-fast),box-shadow var(--transition-fast);touch-action:manipulation}.sp-call-btn:hover:not(:disabled){background:var(--bg-hover);color:var(--text-primary)}.sp-call-btn:active:not(:disabled){transform:scale(.95)}.sp-call-btn:disabled{opacity:.4;cursor:not-allowed}.sp-call-btn:focus-visible{outline:none;box-shadow:var(--ring-focus)}.sp-call-btn.is-on{background:var(--bg-active);color:var(--brand-primary);border-color:color-mix(in srgb,var(--brand-primary) 40%,var(--border-default));box-shadow:var(--glow-active)}.sp-call-btn--transfer{color:var(--brand-primary);border-color:color-mix(in srgb,var(--brand-primary) 35%,var(--border-default))}.sp-call-btn--transfer.is-on{background:var(--brand-glow);color:var(--brand-primary)}.sp-call-btn--hold{color:var(--signal-amber);border-color:color-mix(in srgb,var(--signal-amber) 35%,var(--border-default))}.sp-call-btn--hold.is-on{background:var(--signal-green-bg);color:var(--signal-green);border-color:transparent}.sp-call-btn--mute.is-on{background:var(--signal-red-bg);color:var(--signal-red);border-color:transparent}.sp-call-btn--end{width:52px;height:52px;background:var(--signal-red);color:#fff;border-color:transparent;box-shadow:var(--shadow-glow-ringing)}.sp-call-btn--end:hover:not(:disabled){filter:brightness(1.08);background:var(--signal-red);color:#fff}.softphone-incall-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;width:100%;max-width:100%;padding:0 8px;margin-bottom:14px}.softphone-incall-btn{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:4px;min-height:52px;padding:10px 8px;border:1px solid var(--border-subtle);border-radius:var(--radius-md);background:var(--bg-tertiary);color:var(--text-secondary);font-size:11px;font-weight:600;font-family:inherit;cursor:pointer;transition:all var(--transition-fast);touch-action:manipulation}.softphone-incall-btn:hover:not(:disabled){background:var(--bg-hover);border-color:var(--accent-primary);color:var(--text-primary)}.softphone-incall-btn:active:not(:disabled){transform:scale(.98)}.softphone-incall-btn.softphone-incall-btn-active{background:#f8514926;border-color:var(--accent-danger);color:var(--accent-danger)}.softphone-incall-btn.softphone-incall-btn-active:hover:not(:disabled){background:#f8514940}.softphone-btn-hangup{display:flex;align-items:center;justify-content:center;width:56px;height:56px;border:none;border-radius:50%;background:var(--accent-danger);color:#fff;cursor:pointer;transition:all var(--transition-fast);box-shadow:0 4px 14px #f8514959;touch-action:manipulation}.softphone-btn-hangup:hover{transform:scale(1.05);box-shadow:0 6px 18px #f8514973}.softphone-btn-hangup:active{transform:scale(.96)}.softphone-transfer{margin-top:12px;padding:12px;border-radius:var(--radius-md);background:var(--bg-secondary);border:1px solid var(--border);display:flex;align-items:center;flex-wrap:wrap;gap:8px;width:100%}.softphone-transfer-label{font-size:12px;color:var(--text-muted);width:100%}.softphone-transfer-input{flex:1;min-width:90px}.softphone-note{margin-top:8px;width:100%}.softphone-note-textarea{width:100%;min-height:72px;padding:8px 10px;border-radius:var(--radius-md);border:1px solid var(--border);background:var(--bg-secondary);color:var(--text-primary);font-size:12px;font-family:var(--font-sans);resize:vertical;box-sizing:border-box;line-height:1.5}.softphone-note-textarea:focus{outline:none;border-color:var(--accent-primary)}.softphone-wrapup-body{padding:16px;display:flex;flex-direction:column;gap:10px;flex:1}.softphone-wrapup-title{font-size:13px;font-weight:600;color:var(--text-primary)}.softphone-wrapup-caller{font-size:11px;color:var(--text-muted);font-family:var(--font-mono)}.softphone-wrapup-actions{display:flex;gap:8px}.softphone-note-saved{display:flex;align-items:center;gap:6px;padding:6px 12px;font-size:12px;color:var(--success, #3fb950);background:#3fb9501a;border-bottom:1px solid rgba(63,185,80,.2)}.softphone-dtmf-keypad{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;width:100%;max-width:240px;margin:8px auto}.softphone-dtmf-key{display:flex;align-items:center;justify-content:center;padding:10px 0;border-radius:var(--radius-md);border:1px solid var(--border-subtle);background:var(--bg-tertiary);color:var(--text-primary);font-size:18px;font-weight:600;font-family:var(--font-mono);cursor:pointer;transition:all var(--transition-fast)}.softphone-dtmf-key:hover{background:var(--bg-hover);border-color:var(--accent-primary);transform:scale(1.02)}.softphone-dtmf-key:active{transform:scale(.96)}@media (max-width: 600px){.softphone-container{bottom:0;right:0;left:0;align-items:stretch}.softphone-popover{width:100%;border-radius:var(--radius-xl) var(--radius-xl) 0 0;overflow:hidden;padding-bottom:env(safe-area-inset-bottom,0px);background:var(--bg-card);position:relative;z-index:500;max-height:92dvh;overflow-y:auto}.softphone-popover .softphone-panel{border-radius:var(--radius-xl) var(--radius-xl) 0 0}.softphone-popover-backdrop{display:block;position:fixed;top:0;right:0;bottom:0;left:0;z-index:499;background:#00000073;animation:fadeIn .15s ease;pointer-events:auto}.softphone-popover .softphone-dialpad-key{min-height:54px}.softphone-fab.is-open{opacity:0;pointer-events:none}}@media (prefers-reduced-motion: reduce){*,*:before,*:after{animation-duration:.001ms!important;animation-iteration-count:1!important;transition-duration:.001ms!important;scroll-behavior:auto!important}.softphone-fab:hover{transform:none}}.up-root{padding:var(--space-6)}.up-tabs{display:flex;gap:6px;margin-bottom:24px;padding:6px;background:var(--bg-tertiary);border-radius:var(--radius-lg);border:1px solid var(--border-subtle);width:fit-content}.up-tab{display:inline-flex;align-items:center;gap:8px;padding:10px 20px;font-size:14px;font-weight:600;border:none;border-radius:var(--radius-md);background:transparent;color:var(--text-muted);cursor:pointer;transition:all var(--transition-fast);font-family:inherit}.up-tab:hover{color:var(--text-primary);background:var(--bg-hover)}.up-tab.active{background:var(--bg-secondary);color:var(--accent-primary);border:1px solid var(--border-accent);box-shadow:var(--shadow-sm)}.up-alert{display:flex;align-items:center;gap:12px;padding:14px 18px;border-radius:var(--radius-lg);font-size:14px;font-weight:500;margin-bottom:24px;border:1px solid}.up-alert.success{background:#3fb9501a;border-color:#3fb95059;color:var(--accent-success)}.up-alert.error{background:#f851491a;border-color:#f8514959;color:var(--accent-danger)}.up-add-card{background:var(--bg-secondary);border:1px solid var(--border-subtle);border-radius:var(--radius-xl);overflow:hidden;margin-bottom:28px;box-shadow:var(--shadow-md);transition:border-color var(--transition-fast),box-shadow var(--transition-fast)}.up-add-card:hover{border-color:var(--border-accent);box-shadow:var(--shadow-lg)}.up-add-header{display:flex;align-items:center;gap:16px;padding:20px 24px;border-bottom:1px solid var(--border-subtle);background:var(--bg-secondary)}.up-add-icon{width:48px;height:48px;border-radius:var(--radius-lg);display:flex;align-items:center;justify-content:center;background:var(--accent-light);color:var(--accent-primary);flex-shrink:0}.up-add-title{font-size:18px;font-weight:700;color:var(--text-primary);letter-spacing:-.02em}.up-add-desc{font-size:13px;color:var(--text-muted);margin-top:4px}.up-add-body{padding:24px}.up-form-group{display:flex;flex-direction:column;gap:5px}.up-form-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:var(--space-5);margin-bottom:var(--space-5)}.up-form-row.single{grid-template-columns:1fr}.up-form-group label{display:block;font-size:12px;font-weight:600;color:var(--text-secondary);margin-bottom:8px;text-transform:uppercase;letter-spacing:.06em}.up-form-group input,.up-form-group select{width:100%}.up-form-divider{font-size:11px;font-weight:700;color:var(--text-muted);text-transform:uppercase;letter-spacing:.1em;margin:24px 0 16px;padding-bottom:8px;border-bottom:1px solid var(--border-subtle)}.up-actions{display:flex;align-items:center;gap:12px;margin-top:24px;padding-top:20px;border-top:1px solid var(--border-subtle)}.up-list-header{display:flex;align-items:center;gap:16px;margin-bottom:20px;padding:0 4px}.up-list-icon{width:44px;height:44px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;background:#58a6ff1f;color:var(--accent-primary);flex-shrink:0}.up-list-title{font-size:17px;font-weight:700;color:var(--text-primary);letter-spacing:-.01em}.up-list-desc{font-size:13px;color:var(--text-muted);margin-top:2px}.up-users-list{display:flex;flex-direction:column;gap:12px}.up-user-card{display:flex;align-items:center;gap:20px;padding:18px 22px;background:var(--bg-secondary);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);transition:all var(--transition-fast)}.up-user-card:hover{border-color:var(--border-accent);background:var(--bg-hover);box-shadow:var(--shadow-md)}.up-user-avatar{width:48px;height:48px;border-radius:50%;background:var(--accent-primary);color:var(--bg-primary);display:flex;align-items:center;justify-content:center;font-size:18px;font-weight:700;flex-shrink:0;text-transform:uppercase;letter-spacing:-.02em}.up-user-info{flex:1;min-width:0}.up-user-name{font-size:15px;font-weight:600;color:var(--text-primary)}.up-user-meta{font-size:12px;color:var(--text-muted);margin-top:4px}.up-user-badges{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}.up-role-badge{display:inline-flex;align-items:center;padding:4px 12px;border-radius:var(--radius-sm);font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.05em}.up-role-badge.admin{background:var(--accent-light);color:var(--accent-primary);border:1px solid rgba(88,166,255,.4)}.up-role-badge.supervisor{background:#d2992226;color:var(--accent-warning);border:1px solid rgba(210,153,34,.35)}.up-role-badge.agent{background:#3fb9501f;color:var(--accent-success);border:1px solid rgba(63,185,80,.35)}.up-role-badge.webrtc{background:#a5a5ff1f;color:var(--accent-purple);border:1px solid rgba(165,165,255,.35)}.up-user-actions{display:flex;gap:8px;flex-shrink:0}.up-user-actions .btn{padding:10px 14px;border-radius:var(--radius-md);transition:all var(--transition-fast)}.up-user-actions .btn-edit:hover{background:#58a6ff26;border-color:var(--accent-primary);color:var(--accent-primary)}.up-user-actions .btn-delete:hover{background:#f8514926;border-color:var(--accent-danger);color:var(--accent-danger)}.up-empty{text-align:center;padding:48px 24px;background:var(--bg-secondary);border:1px dashed var(--border-accent);border-radius:var(--radius-lg);color:var(--text-muted);font-size:14px;display:flex;flex-direction:column;align-items:center;gap:8px}.spinner{animation:spin 1s linear infinite}.webrtc-toggle-switch.active{background:var(--accent-primary);border-color:transparent;box-shadow:0 0 12px var(--status-call-glow)}@media (max-width: 640px){.up-root{padding:16px}.up-tabs{width:100%;flex-wrap:wrap}.up-tab{flex:1;min-width:120px;justify-content:center}.up-form-row{grid-template-columns:1fr;gap:16px}.up-user-card{flex-wrap:wrap;gap:12px}.up-user-actions{width:100%;justify-content:flex-end}.up-list-header{flex-wrap:wrap}}.gp-expanded{margin-top:16px;padding:16px 18px;background:var(--bg-tertiary);border:1px solid var(--border-subtle);border-radius:var(--radius-md);border-left:3px solid var(--accent-teal);animation:fadeIn .15s ease}.gp-detail-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:16px}.gp-detail-section{display:flex;flex-direction:column;gap:8px;min-width:0}.gp-detail-label{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);display:flex;align-items:center;gap:6px}.gp-detail-label span{font-size:12px;font-weight:600;color:var(--text-secondary);text-transform:none;letter-spacing:0}.gp-chips{display:flex;flex-wrap:wrap;gap:6px;max-height:200px;overflow-y:auto;overflow-x:hidden;padding:2px;border-radius:var(--radius-sm);background:var(--bg-secondary);border:1px solid var(--border-subtle);overscroll-behavior:contain;-webkit-overflow-scrolling:touch}.gp-chips::-webkit-scrollbar{width:6px}.gp-chips::-webkit-scrollbar-track{background:var(--bg-tertiary);border-radius:3px}.gp-chips::-webkit-scrollbar-thumb{background:var(--border-accent);border-radius:3px}.gp-chips::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}.gp-chip{display:inline-flex;align-items:center;padding:4px 10px;font-size:12px;font-weight:500;color:var(--text-primary);background:var(--bg-hover);border:1px solid var(--border-subtle);border-radius:var(--radius-sm);flex-shrink:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.gp-chip-agent{border-color:#58a6ff59;background:#58a6ff14;color:var(--accent-primary)}.gp-chip-queue{border-color:#39c5cf59;background:#39c5cf14;color:var(--accent-teal)}.gp-chip-user{border-color:#3fb95059;background:#3fb95014;color:var(--status-idle)}.gp-empty-hint{font-size:12px;color:var(--text-muted);font-style:italic;padding:8px 0}.gp-badge-created{background:var(--bg-tertiary);color:var(--text-muted);border:1px solid var(--border-subtle);font-family:var(--font-mono)}@media (max-width: 640px){.gp-detail-grid{grid-template-columns:1fr}.gp-chips{max-height:160px}}.gp-chip-empty{font-size:12px;color:var(--text-muted);font-style:italic}.up-hint{display:block;margin-top:6px;font-size:11px;color:var(--text-muted)}.extension-header{display:flex;align-items:flex-start;gap:8px}.extension-reg{flex-shrink:0;display:flex;align-items:center}.extension-group-tag{margin-left:6px;padding:1px 7px;border-radius:10px;background:var(--bg-tertiary);color:var(--text-muted);font-size:9px;letter-spacing:.04em}.extension-info{margin-top:10px;display:flex;flex-direction:column;gap:4px}.extension-info-row{display:flex;align-items:center;gap:6px;font-size:13px;color:var(--text-secondary)}.extension-controls{display:flex;gap:8px;justify-content:center;margin-top:14px}.extension-admin-actions{display:flex;gap:6px;justify-content:flex-end;margin-top:14px;padding-top:10px;border-top:1px solid var(--border-subtle)}.extension-admin-actions .btn-ghost,.extension-admin-actions .btn-danger{padding:4px 8px}.cl-panel{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md);overflow:hidden;box-shadow:var(--shadow-sm)}.cl-stats-card{display:flex;align-items:center;gap:10px;padding:10px 18px;background:var(--accent-primary);border-radius:var(--radius-md);box-shadow:var(--shadow-sm)}.cl-stats-count{font-size:22px;font-weight:600;color:var(--text-primary);font-family:var(--font-mono)}.cl-stats-label{font-size:11px;font-weight:600;color:#fffc;text-transform:uppercase;letter-spacing:.06em}.cl-filters{display:grid;grid-template-columns:2fr 1fr 1fr 2fr;gap:10px;padding:16px 24px;border-bottom:1px solid var(--border-subtle);background:var(--bg-secondary)}.cl-filter-item{position:relative;display:flex;align-items:center}.cl-filter-search{position:relative}.cl-filter-icon{position:absolute;left:12px;color:var(--text-muted);pointer-events:none;z-index:1}.cl-filter-input{width:100%;padding:10px 14px;border:1px solid var(--border-subtle);border-radius:var(--radius-md);background:var(--bg-primary);color:var(--text-primary);font-size:13px;font-family:inherit;transition:all var(--transition-fast)}.cl-filter-search .cl-filter-input{padding-left:38px;padding-right:32px}.cl-filter-input:hover{border-color:var(--border-accent)}.cl-filter-input:focus{outline:none;border-color:var(--accent-primary);box-shadow:var(--ring-focus);background:var(--bg-secondary)}.cl-filter-input::placeholder{color:var(--text-muted);opacity:.7}.cl-filter-date{color-scheme:dark;cursor:pointer}.cl-filter-clear{position:absolute;right:10px;background:none;border:none;color:var(--text-muted);cursor:pointer;padding:4px;display:flex;align-items:center;border-radius:4px;transition:all var(--transition-fast)}.cl-filter-clear:hover{color:var(--text-primary);background:var(--bg-hover)}.cl-filter-select{width:100%;padding:10px 32px 10px 14px;border:1px solid var(--border-subtle);border-radius:var(--radius-md);background:var(--bg-primary);color:var(--text-primary);font-size:13px;font-family:inherit;cursor:pointer;transition:all var(--transition-fast);-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%236e7681' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'%3E%3C/polyline%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center}.cl-filter-select:hover{border-color:var(--border-accent)}.cl-filter-select:focus{outline:none;border-color:var(--accent-primary);box-shadow:var(--ring-focus)}.cl-filter-select option{background:var(--bg-primary);color:var(--text-primary)}.cl-period-picker{flex-direction:column;align-items:flex-start;gap:8px}.cl-quick-ranges{display:flex;gap:4px}.cl-range-btn{padding:6px 10px;font-size:12px;font-weight:600;cursor:pointer;border:1px solid var(--border-subtle);border-radius:var(--radius-sm);background:transparent;color:var(--text-muted);font-family:inherit;transition:all var(--transition-fast)}.cl-range-btn:hover{color:var(--text-primary);background:var(--bg-hover)}.cl-range-btn.active{background:var(--accent-primary);color:var(--bg-primary);border-color:transparent}.cl-date-inputs{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.cl-date-inputs .cl-filter-input{width:130px}.cl-table-wrap{overflow-x:auto}.cl-loading,.cl-error,.cl-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:64px 24px;gap:16px;color:var(--text-muted)}.cl-loading p,.cl-error p,.cl-empty p{font-size:15px;font-weight:500}.cl-error p{color:var(--accent-danger)}.cl-empty{opacity:.5}.cl-table{width:100%;border-collapse:separate;border-spacing:0;min-width:1100px}.cl-table th{padding:12px 16px;text-align:left;font-size:11px;font-weight:700;color:var(--text-muted);text-transform:uppercase;letter-spacing:.1em;background:var(--bg-tertiary);border-bottom:1px solid var(--border-subtle);position:sticky;top:0;z-index:10;white-space:nowrap}.cl-table td{padding:12px 16px;font-size:13px;color:var(--text-primary);border-bottom:1px solid var(--border-subtle);vertical-align:middle}.cl-row-even{background:transparent}.cl-row-odd{background:#ffffff04}.cl-table tbody tr{transition:background var(--transition-fast)}.cl-table tbody tr:hover{background:var(--bg-hover)!important}.cl-phone{font-family:var(--font-mono);font-weight:600;color:var(--accent-primary);font-size:13px}.cl-direction{display:inline-flex;align-items:center;gap:4px;padding:3px 9px;border-radius:var(--radius-sm);font-size:.72rem;font-weight:600;white-space:nowrap}.cl-direction-in{background:#3fb9501f;color:#3fb950;border:1px solid rgba(63,185,80,.22)}.cl-direction-out{background:#58a6ff1f;color:var(--signal-blue);border:1px solid rgba(88,166,255,.22)}.cl-direction-internal{background:#a5a5ff1f;color:#a5a5ff;border:1px solid rgba(165,165,255,.22)}.cl-direction-unknown{background:#6e76811f;color:#6e7681}.cl-status-badge{display:inline-flex;align-items:center;padding:4px 12px;border-radius:var(--radius-sm);font-size:11px;font-weight:700;letter-spacing:.05em;border:1px solid;white-space:nowrap}.cl-duration{font-family:var(--font-mono);font-size:12px;color:var(--text-secondary);font-weight:500}.cl-datetime{display:flex;flex-direction:column;gap:2px}.cl-date{font-size:12px;font-weight:600;color:var(--text-primary)}.cl-time{font-size:11px;font-family:var(--font-mono);color:var(--text-muted)}.cl-no-recording{font-size:12px;color:var(--text-muted);opacity:.6}.cl-no-qos{color:var(--text-muted)}.cl-qos-btn{display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;border:1px solid var(--border-subtle);border-radius:var(--radius-sm);background:var(--bg-tertiary);color:var(--accent-purple);cursor:pointer;transition:all var(--transition-fast)}.cl-qos-btn:hover{background:#a5a5ff26;border-color:var(--accent-purple)}.cl-audio-player{display:flex;align-items:center;gap:6px;min-width:200px}.cl-audio-btn{display:inline-flex;align-items:center;justify-content:center;width:30px;height:30px;border:none;border-radius:8px;cursor:pointer;transition:all var(--transition-fast);flex-shrink:0;text-decoration:none}.cl-audio-play{background:var(--accent-success);color:#fff}.cl-audio-play:hover{filter:brightness(1.08)}.cl-audio-download{background:var(--accent-primary);color:#fff}.cl-audio-download:hover{filter:brightness(1.08)}.cl-audio-progress-wrap{flex:1;min-width:50px;cursor:pointer;padding:6px 0}.cl-audio-progress-bg{width:100%;height:14px;border-radius:3px;overflow:hidden;background:repeating-linear-gradient(90deg,var(--border-accent) 0 2px,transparent 2px 5px)}.cl-audio-progress-fill{height:100%;background:repeating-linear-gradient(90deg,var(--accent-primary) 0 2px,transparent 2px 5px);transition:width .1s linear}.cl-audio-time{font-size:10px;color:var(--text-muted);font-family:var(--font-mono);white-space:nowrap;min-width:70px}.cl-pagination{display:flex;align-items:center;justify-content:space-between;padding:14px 24px;border-top:1px solid var(--border-subtle);background:var(--bg-secondary);flex-wrap:wrap;gap:12px}.cl-pagination-info{font-size:13px;color:var(--text-muted)}.cl-pagination-controls{display:flex;align-items:center;gap:8px}.cl-page-btn{font-size:13px}.cl-page-btn:disabled{opacity:.4;cursor:not-allowed;pointer-events:none}.cl-page-current{display:inline-flex;align-items:center;justify-content:center;min-width:36px;height:36px;border-radius:var(--radius-md);background:var(--accent-primary);color:var(--bg-primary);font-size:14px;font-weight:700;font-family:var(--font-mono)}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--border-subtle);background:var(--bg-secondary)}.modal-title{font-size:16px;font-weight:700;color:var(--text-primary);letter-spacing:-.01em}.modal-close{background:none;border:none;color:var(--text-muted);cursor:pointer;padding:8px;display:flex;transition:all var(--transition-fast);border-radius:var(--radius-sm)}.modal-close:hover{color:var(--text-primary);background:var(--bg-hover)}.modal-body{padding:20px}.modal-footer{display:flex;justify-content:flex-end;gap:10px;padding:16px 20px;border-top:1px solid var(--border-subtle);background:var(--bg-secondary)}.cl-qos-modal{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-xl);width:100%;max-width:600px;overflow:hidden;box-shadow:var(--shadow-xl);animation:slideUp .3s cubic-bezier(.4,0,.2,1)}.cl-qos-summary{padding:20px 24px;border-bottom:1px solid var(--border-subtle);background:var(--bg-secondary)}.cl-qos-participants{display:flex;align-items:center;gap:12px;margin-bottom:12px}.cl-qos-badge{padding:6px 14px;border-radius:var(--radius-sm);font-size:12px;font-weight:700}.cl-qos-badge.agent{background:#58a6ff1f;color:var(--signal-blue);border:1px solid rgba(88,166,255,.3)}.cl-qos-badge.customer{background:#3fb9501f;color:#3fb950;border:1px solid rgba(63,185,80,.3)}.cl-qos-arrow{font-size:18px;color:var(--text-muted)}.cl-qos-overall{font-size:14px;color:var(--text-secondary)}.cl-qos-table-wrap{padding:16px 24px}.cl-qos-table{width:100%;border-collapse:separate;border-spacing:0;border:1px solid var(--border-subtle);border-radius:var(--radius-md);overflow:hidden}.cl-qos-table th{padding:10px 16px;text-align:left;font-size:11px;font-weight:700;color:var(--text-muted);text-transform:uppercase;letter-spacing:.08em;background:var(--bg-tertiary);border-bottom:1px solid var(--border-subtle)}.cl-qos-table td{padding:10px 16px;font-size:13px;color:var(--text-primary);border-bottom:1px solid var(--border-subtle);font-family:var(--font-mono)}.cl-qos-table tr:last-child td{border-bottom:none}.cl-qos-table td:first-child{font-family:inherit;font-weight:600;color:var(--text-secondary)}.cl-qos-mos-cards{display:grid;grid-template-columns:1fr 1fr;gap:12px;padding:16px 24px 4px}.cl-qos-mos-card{display:flex;flex-direction:column;align-items:center;gap:4px;padding:16px 12px;border:1px solid var(--border-subtle);border-radius:var(--radius-md);background:var(--bg-secondary)}.cl-qos-mos-dir{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.08em;color:var(--text-muted)}.cl-qos-mos-emoji{font-size:30px;line-height:1;margin:2px 0}.cl-qos-mos-score{font-family:var(--font-mono);font-size:26px;font-weight:700;line-height:1}.cl-qos-mos-max{font-size:12px;font-weight:500;color:var(--text-muted);margin-left:4px}.cl-qos-mos-label{font-size:12px;font-weight:600}.cl-qos-legend{display:flex;flex-wrap:wrap;gap:8px 16px;justify-content:center;padding:12px 24px 20px;font-size:11px;color:var(--text-muted)}@media (max-width: 1100px){.cl-filters{grid-template-columns:1fr 1fr}.cl-filter-search{grid-column:1 / -1}}@media (max-width: 768px){.cl-filters{grid-template-columns:1fr;padding:12px 16px;gap:8px}.cl-pagination{flex-direction:column;align-items:stretch;text-align:center}.cl-pagination-controls{justify-content:center}.cl-qos-modal{max-width:95vw}.cl-qos-mos-cards{grid-template-columns:1fr}.cl-audio-player{min-width:160px}}.ui-toggle-row{display:flex;align-items:center;gap:16px;padding:14px 18px;background:var(--bg-secondary);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);cursor:pointer;transition:all var(--transition-fast);-webkit-user-select:none;user-select:none}.ui-toggle-row:hover{border-color:var(--border-accent);background:var(--bg-hover)}.ui-toggle-row:focus-visible{outline:2px solid var(--accent-primary);outline-offset:2px}.ui-toggle-row.is-disabled{opacity:.55;cursor:not-allowed;pointer-events:none}.ui-toggle-switch{position:relative;width:44px;height:26px;border-radius:13px;background:var(--bg-tertiary);border:2px solid var(--border-accent);transition:all var(--transition-normal);flex-shrink:0}.ui-toggle-switch.active{background:var(--accent-primary);border-color:transparent}.ui-toggle-knob{position:absolute;top:2px;left:2px;width:18px;height:18px;border-radius:50%;background:var(--text-muted);display:flex;align-items:center;justify-content:center;color:var(--bg-primary);font-size:10px;transition:all var(--transition-normal)}.ui-toggle-switch.active .ui-toggle-knob{left:20px;background:#fff;color:var(--accent-primary);box-shadow:0 2px 6px #00000038}[dir=rtl] .ui-toggle-switch.active .ui-toggle-knob{left:2px;right:auto}[dir=rtl] .ui-toggle-knob{left:auto;right:2px}[dir=rtl] .ui-toggle-switch.active .ui-toggle-knob{right:20px;left:auto}.ui-toggle-info{display:flex;flex-direction:column;gap:2px}.ui-toggle-label{font-size:14px;font-weight:600;color:var(--text-primary)}.ui-toggle-desc{font-size:12px;color:var(--text-muted)}.webrtc-toggle-row{display:flex;align-items:center;gap:16px;padding:16px 20px;background:var(--bg-secondary);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);cursor:pointer;transition:all var(--transition-fast);-webkit-user-select:none;user-select:none}.webrtc-toggle-row:hover{border-color:var(--border-accent);background:var(--bg-hover)}.webrtc-toggle-row:focus-visible{outline:2px solid var(--accent-primary);outline-offset:2px}.webrtc-toggle-switch{position:relative;width:52px;height:30px;border-radius:15px;background:var(--bg-tertiary);border:2px solid var(--border-accent);transition:all var(--transition-normal);flex-shrink:0}.webrtc-toggle-switch.active{background:var(--accent-primary);border-color:transparent}.webrtc-toggle-knob{position:absolute;top:2px;left:2px;width:22px;height:22px;border-radius:50%;background:var(--text-muted);display:flex;align-items:center;justify-content:center;color:var(--bg-primary);transition:all var(--transition-normal)}.webrtc-toggle-switch.active .webrtc-toggle-knob{left:24px;background:#fff;color:var(--accent-primary);box-shadow:0 2px 8px #00000040}[dir=rtl] .webrtc-toggle-knob{left:auto;right:2px}[dir=rtl] .webrtc-toggle-switch.active .webrtc-toggle-knob{left:auto;right:24px}.webrtc-toggle-info{display:flex;flex-direction:column;gap:2px}.webrtc-toggle-label{font-size:14px;font-weight:600;color:var(--text-primary);transition:color var(--transition-fast)}.webrtc-toggle-desc{font-size:12px;color:var(--text-muted)}.ui-modal{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);box-shadow:var(--shadow-xl);display:flex;flex-direction:column;max-height:92vh;overflow:hidden}.ui-modal-head{display:flex;align-items:center;justify-content:space-between;padding:20px 24px 16px;border-bottom:1px solid var(--border-subtle);flex-shrink:0}.ui-modal-title-row{display:flex;align-items:center;gap:10px}.ui-modal-icon{display:flex;align-items:center;justify-content:center;width:34px;height:34px;background:var(--accent-light);border-radius:var(--radius-sm);color:var(--accent-primary);flex-shrink:0}.ui-modal-title{font-size:var(--text-lg);font-weight:var(--weight-semibold);letter-spacing:var(--tracking-tight);margin:0}.ui-modal-close{color:var(--text-muted);flex-shrink:0}.ui-modal-body{padding:20px 24px;overflow-y:auto;flex:1}.ui-modal-footer{display:flex;align-items:center;gap:10px;justify-content:flex-end;padding:16px 24px;border-top:1px solid var(--border-subtle);background:var(--bg-secondary);flex-shrink:0}.ui-tabs{display:flex;gap:4px;background:var(--bg-tertiary);padding:5px;border-radius:var(--radius-lg);border:1px solid var(--border-subtle);width:fit-content;flex-wrap:wrap;margin-bottom:16px}.ui-tab{display:inline-flex;align-items:center;gap:7px;padding:8px 16px;border:none;background:transparent;color:var(--text-secondary);font-size:13px;font-weight:600;border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-fast);font-family:inherit;white-space:nowrap}.ui-tab:hover{background:var(--bg-hover);color:var(--text-primary)}.ui-tab.active{background:var(--accent-primary);color:#fff;box-shadow:var(--shadow-md)}.ui-tab-count{background:#ffffff2e;border-radius:6px;padding:1px 6px;font-size:10px;font-weight:700}.ui-tab.active .ui-tab-count{background:#ffffff40}.up-form-divider.first{margin-top:0}.up-form-row.triple{grid-template-columns:repeat(auto-fit,minmax(160px,1fr))}.ui-required{color:var(--danger);margin-left:2px}.ui-advanced{margin:4px 0 8px}.ui-advanced-toggle{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:600;color:var(--text-muted);background:transparent;border:none;cursor:pointer;padding:4px 2px;border-radius:var(--radius-sm);font-family:inherit;transition:color var(--transition-fast);text-transform:uppercase;letter-spacing:.05em}.ui-advanced-toggle:hover{color:var(--text-secondary)}.ui-advanced-toggle:focus-visible{outline:2px solid var(--accent-primary);outline-offset:2px}.ui-advanced-chevron{display:flex;align-items:center;color:var(--text-muted)}.ui-advanced-body{margin-top:12px;padding-top:12px;border-top:1px dashed var(--border-subtle)}[dir=rtl] body{direction:rtl;text-align:right}[dir=rtl] .sidebar{border-right:none;border-left:1px solid var(--border-subtle)}[dir=rtl] .sidebar-item{text-align:right}[dir=rtl] .sidebar-item.active:before{left:auto;right:0;border-radius:3px 0 0 3px}[dir=rtl] .sidebar-section-label,[dir=rtl] .sidebar-user-info,[dir=rtl] th,[dir=rtl] td{text-align:right}[dir=rtl] .th-actions{text-align:left}[dir=rtl] .ui-form-section-title,[dir=rtl] .ui-form-field-label,[dir=rtl] .ui-form-field-hint{text-align:right}[dir=rtl] .ui-form-field-required{margin-left:0;margin-right:4px}[dir=rtl] .up-form-divider,[dir=rtl] .up-form-group label,[dir=rtl] .ui-toggle-row,[dir=rtl] .ui-toggle-info{text-align:right}[dir=rtl] .login-input-wrap svg{left:auto;right:11px}[dir=rtl] .login-input{padding-left:12px;padding-right:34px}[dir=rtl] .login-card,[dir=rtl] .up-empty,[dir=rtl] .panel-empty,[dir=rtl] input,[dir=rtl] select,[dir=rtl] textarea{text-align:right}[dir=rtl] .lang-menu-dropdown,[dir=rtl] .header-bell-dropdown,[dir=rtl] .header-profile-dropdown{right:auto;left:0}[dir=rtl] .lang-menu-item{text-align:right}[dir=rtl] .header-bell-mark-all-btn,[dir=rtl] .header-bell-reason{margin-left:0;margin-right:auto}[dir=rtl] .softphone-container{right:auto;left:clamp(16px,4vw,28px)}[dir=rtl] .softphone-search-icon{left:auto;right:14px}[dir=rtl] .softphone-search-input{padding:14px 42px 14px 72px}[dir=rtl] .softphone-call-using-label{right:auto;left:12px}[dir=rtl] .softphone-fab-badge{right:auto;left:-2px}@media (max-width: 768px){[dir=rtl] .sidebar{left:auto;right:0;transform:translate(100%)}[dir=rtl] .sidebar.open{transform:translate(0)}[dir=rtl] .header-bell-dropdown{right:auto;left:-12px}[dir=rtl] .softphone-container{left:0;right:0}}.logs-conn{display:flex;gap:8px;align-items:center;flex-wrap:wrap;justify-content:flex-end}.logs-controls{display:flex;flex-wrap:wrap;align-items:stretch;gap:20px;margin-bottom:12px}.logs-control{display:flex;flex-direction:column;gap:6px;min-width:180px}.logs-control select{width:100%}.logs-control-label{display:flex;align-items:center;gap:6px;font-size:12px;font-weight:600;color:var(--text-secondary)}.logs-control:not(.logs-control--toggle){background:var(--bg-secondary);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:14px 18px}.logs-control--toggle{justify-content:center}.logs-actions{display:flex;gap:8px;margin-inline-start:auto;flex-wrap:wrap;align-self:center}.logs-error{display:flex;align-items:center;gap:8px;color:var(--danger);font-size:13px;margin-bottom:12px}.logs-hint{color:var(--text-muted);font-size:13px;margin-bottom:12px}.logs-viewer-card{padding:0;overflow:hidden}.logs-viewer{direction:ltr;text-align:left;height:min(60vh,620px);min-height:280px;overflow-y:auto;overflow-x:hidden;padding:12px;font-family:var(--font-mono);font-size:12px;line-height:1.55;background:var(--bg-secondary)}.logs-empty{color:var(--text-muted);padding:24px;text-align:center}.logs-line{display:flex;align-items:flex-start;gap:10px;padding:1px 0}.logs-line-ts{flex:0 0 70px;color:var(--text-muted);text-align:start;white-space:nowrap;font-variant-numeric:tabular-nums}.logs-line-level{flex:0 0 60px;text-align:start;white-space:nowrap;text-transform:uppercase;font-weight:600}.logs-line-text{flex:1 1 auto;min-width:0;color:var(--text-primary);white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word}.logs-viewer-footer{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:8px 12px;border-top:1px solid var(--border-subtle);font-size:11px;color:var(--text-muted)}@media (max-width: 640px){.logs-controls{flex-direction:column;align-items:stretch;gap:12px}.logs-control{min-width:0;width:100%}.logs-control--toggle{justify-content:flex-start}.logs-actions{margin-inline-start:0;width:100%}.logs-actions .btn{flex:1 1 auto;justify-content:center}.logs-viewer{height:56vh;min-height:240px;font-size:11px}.logs-line{flex-wrap:wrap;gap:4px 8px}.logs-line-ts{flex-basis:auto}.logs-line-level{flex-basis:auto;min-width:48px}.logs-line-text{flex-basis:100%}}.softphone-status-chip-wrap{position:relative}.softphone-status-chip{display:inline-flex;align-items:center;gap:6px;padding:4px 9px 4px 7px;border-radius:20px;border:1.5px solid transparent;cursor:pointer;line-height:1;font-size:11.5px;font-weight:600;letter-spacing:.01em;transition:filter .15s,opacity .15s,box-shadow .15s;white-space:nowrap}.softphone-status-chip:disabled{opacity:.55;cursor:default}.softphone-status-chip:not(:disabled):hover{filter:brightness(1.06);box-shadow:0 2px 8px #0000001f}.softphone-status-chip.open{filter:brightness(1.04)}.softphone-status-chip-label{flex:1}.softphone-status-chip--available{color:#15803d;background:#dcfce7;border-color:#bbf7d0}.softphone-status-chip--break{color:#92400e;background:#fef3c7;border-color:#fde68a}.softphone-status-chip--dnd{color:#b91c1c;background:#fee2e2;border-color:#fecaca}.softphone-status-chip--loggedout{color:#475569;background:#f1f5f9;border-color:#cbd5e1}[data-theme=dark] .softphone-status-chip--dnd{color:#f87171;background:#f871711f;border-color:#f8717140}[data-theme=dark] .softphone-status-chip--available{color:#4ade80;background:#4ade801f;border-color:#4ade8040}[data-theme=dark] .softphone-status-chip--break{color:#fbbf24;background:#fbbf241f;border-color:#fbbf2440}[data-theme=dark] .softphone-status-chip--loggedout{color:#94a3b8;background:#94a3b81a;border-color:#94a3b833}.extension-agent-status{display:inline-flex;align-items:center;gap:5px;flex-shrink:0;cursor:default;padding:3px 9px 3px 7px;border-radius:20px;border:1.5px solid transparent;font-size:11px;font-weight:600;letter-spacing:.01em}.extension-agent-status-label{white-space:nowrap}.extension-agent-status-reason-icon{display:inline-flex;align-items:center;justify-content:center;width:14px;height:14px;border-radius:50%;font-size:9px;font-weight:700;line-height:1;flex-shrink:0;cursor:default}.extension-agent-status--available{color:#15803d;background:#dcfce7;border-color:#bbf7d0}.extension-agent-status--break{color:#92400e;background:#fef3c7;border-color:#fde68a}.extension-agent-status--dnd{color:#b91c1c;background:#fee2e2;border-color:#fecaca}.extension-agent-status--loggedout{color:#475569;background:#f1f5f9;border-color:#cbd5e1}[data-theme=dark] .extension-agent-status--dnd{color:#f87171;background:#f871711f;border-color:#f8717140}[data-theme=dark] .extension-agent-status--available{color:#4ade80;background:#4ade801f;border-color:#4ade8040}[data-theme=dark] .extension-agent-status--break{color:#fbbf24;background:#fbbf241f;border-color:#fbbf2440}[data-theme=dark] .extension-agent-status--loggedout{color:#94a3b8;background:#94a3b81a;border-color:#94a3b833}.softphone-status-chevron{opacity:.6;transition:transform .2s ease;flex-shrink:0}.softphone-status-chevron.open{transform:rotate(180deg)}.softphone-status-live-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0}.softphone-status-live-dot--available{background:#16a34a;animation:softphone-pulse-green 2s ease-in-out infinite}.softphone-status-live-dot--break{background:#d97706}.softphone-status-live-dot--loggedout{background:#94a3b8}@keyframes softphone-pulse-green{0%,to{box-shadow:0 0 #16a34a80}50%{box-shadow:0 0 0 4px #16a34a00}}[data-theme=dark] .softphone-status-live-dot--available{background:#4ade80;animation:softphone-pulse-green-dark 2s ease-in-out infinite}@keyframes softphone-pulse-green-dark{0%,to{box-shadow:0 0 #4ade8080}50%{box-shadow:0 0 0 4px #4ade8000}}[data-theme=dark] .softphone-status-live-dot--break{background:#fbbf24}[data-theme=dark] .softphone-status-live-dot--loggedout{background:#64748b}.softphone-status-menu{position:absolute;top:calc(100% + 6px);inset-inline-end:0;min-width:160px;z-index:200;background:var(--surface);border:1px solid var(--border);border-radius:10px;box-shadow:0 8px 24px #00000024,0 2px 6px #00000014;padding:4px;animation:softphone-menu-in .12s ease}@keyframes softphone-menu-in{0%{opacity:0;transform:translateY(-4px) scale(.98)}to{opacity:1;transform:translateY(0) scale(1)}}.softphone-status-menu-item{display:flex;align-items:center;gap:9px;width:100%;padding:8px 10px;border:none;border-radius:7px;background:transparent;cursor:pointer;font-size:12.5px;font-weight:500;text-align:start;transition:background .1s,color .1s}.softphone-status-menu-item--available{color:#15803d}.softphone-status-menu-item--break{color:#92400e}.softphone-status-menu-item--loggedout{color:#475569}.softphone-status-menu-item--available:hover{background:#dcfce7}.softphone-status-menu-item--break:hover{background:#fef3c7}.softphone-status-menu-item--loggedout:hover{background:#f1f5f9}.softphone-status-menu-item--available.active{background:#dcfce7;outline:1.5px solid #bbf7d0;font-weight:700}.softphone-status-menu-item--break.active{background:#fef3c7;outline:1.5px solid #fde68a;font-weight:700}.softphone-status-menu-item--loggedout.active{background:#f1f5f9;outline:1.5px solid #cbd5e1;font-weight:700}[data-theme=dark] .softphone-status-menu-item--available{color:#4ade80}[data-theme=dark] .softphone-status-menu-item--break{color:#fbbf24}[data-theme=dark] .softphone-status-menu-item--loggedout{color:#94a3b8}[data-theme=dark] .softphone-status-menu-item--available:hover{background:#4ade8026}[data-theme=dark] .softphone-status-menu-item--break:hover{background:#fbbf2426}[data-theme=dark] .softphone-status-menu-item--loggedout:hover{background:#94a3b81f}[data-theme=dark] .softphone-status-menu-item--available.active{background:#4ade8033;outline:1.5px solid rgba(74,222,128,.35)}[data-theme=dark] .softphone-status-menu-item--break.active{background:#fbbf2433;outline:1.5px solid rgba(251,191,36,.35)}[data-theme=dark] .softphone-status-menu-item--loggedout.active{background:#94a3b829;outline:1.5px solid rgba(148,163,184,.3)}.softphone-status-menu-label{flex:1}.softphone-status-menu-check{color:inherit;opacity:.7;flex-shrink:0}@keyframes vopxHintIn{0%{opacity:0;transform:translateY(-3px)}to{opacity:1;transform:translateY(0)}}.cmp-bar{height:6px;border-radius:4px;background:var(--surface-2, rgba(255, 255, 255, .08));overflow:hidden}.cmp-bar-fill{height:100%;background:var(--accent);border-radius:4px;transition:width .4s ease}.wallboard:fullscreen{background:var(--bg-primary);padding:var(--space-5);overflow-y:auto}.wallboard-tiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:var(--space-3);margin-bottom:var(--space-5)}.wallboard-tile{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md);padding:var(--space-4);display:flex;flex-direction:column;align-items:center;gap:4px;text-align:center}.wallboard-tile-icon{opacity:.9}.wallboard-tile-value{font-size:2.2rem;font-weight:var(--weight-bold);font-family:var(--font-mono);line-height:1.1;letter-spacing:-.02em}.wallboard-tile-label{font-size:var(--text-xs);color:var(--text-muted);text-transform:uppercase;letter-spacing:.06em;font-weight:var(--weight-semibold)}.wallboard-body{display:grid;grid-template-columns:1fr 1fr;gap:var(--space-4);align-items:stretch}@media (max-width: 900px){.wallboard-body{grid-template-columns:1fr}}.wallboard-section-title{font-size:var(--text-sm);color:var(--text-secondary);text-transform:uppercase;letter-spacing:.06em;margin:0 0 var(--space-3);display:flex;align-items:center;gap:8px}.wallboard-count{background:var(--bg-secondary);color:var(--text-muted);border-radius:999px;padding:1px 9px;font-size:11px;font-weight:var(--weight-semibold)}.wallboard-agents,.wallboard-queues{background:var(--bg-card);border:1px solid var(--border-subtle);border-radius:var(--radius-md);padding:var(--space-4);display:flex;flex-direction:column;min-height:220px}.wallboard-agents>.panel-empty,.wallboard-queues>.panel-empty{flex:1}.wallboard-agent-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(184px,1fr));gap:var(--space-3)}.wallboard-agent{display:flex;align-items:center;gap:10px;background:var(--bg-secondary);border:1px solid var(--border-subtle);border-inline-start-width:3px;border-radius:var(--radius-md);padding:9px 12px;min-width:0}.wallboard-agent--available{border-inline-start-color:var(--success, #22c55e)}.wallboard-agent--busy{border-inline-start-color:var(--info, #3b82f6)}.wallboard-agent--break{border-inline-start-color:var(--warning, #f59e0b)}.wallboard-agent--offline{border-inline-start-color:var(--border-subtle);opacity:.55}.wallboard-agent-avatar{flex-shrink:0;width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:var(--weight-bold);font-family:var(--font-mono);letter-spacing:-.02em;background:color-mix(in srgb,currentColor 15%,transparent)}.wallboard-agent-main{flex:1;min-width:0;display:flex;flex-direction:column;gap:1px}.wallboard-agent-name{font-weight:var(--weight-semibold);font-size:var(--text-sm);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.wallboard-agent-sub{display:flex;align-items:center;gap:7px;min-width:0}.wallboard-agent-state{font-size:11px;font-weight:var(--weight-semibold);white-space:nowrap}.wallboard-agent-ext{font-size:11px;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.wallboard-agent-reason{font-size:10.5px;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.wallboard-agent-age{flex-shrink:0;font-size:11px;color:var(--text-muted);font-variant-numeric:tabular-nums;align-self:flex-start;padding-top:1px}.wallboard-queue-list{display:flex;flex-direction:column;gap:6px}.wallboard-queue{display:flex;justify-content:space-between;align-items:center;padding:8px 10px;border-radius:var(--radius-sm, 6px);background:var(--bg-secondary)}.wallboard-queue--active{background:color-mix(in srgb,var(--warning, #f59e0b) 12%,var(--bg-secondary))}.wallboard-queue-name{font-size:var(--text-sm)}.wallboard-queue-count{font-family:var(--font-mono);font-weight:var(--weight-bold);font-size:var(--text-lg)}.wallboard-queue-foot{margin-top:var(--space-3);font-size:var(--text-xs);color:var(--text-muted)}.softphone-quality{display:flex;flex-direction:column;align-items:center;gap:2px;margin:6px 0 2px}.softphone-quality-head{display:inline-flex;align-items:center;gap:6px}.softphone-quality-mos{font-size:12px;font-weight:var(--weight-semibold)}.softphone-quality-detail{font-size:10px;color:var(--text-muted);font-family:var(--font-mono)}.cdr-call-btn{opacity:.6}.cdr-call-btn:hover{opacity:1;color:var(--accent)}.dashboard-tv:fullscreen{background:var(--bg-primary);padding:var(--space-5);overflow-y:auto}.dashboard-tv:fullscreen{zoom:1.5}@supports not (zoom: 1){.dashboard-tv:fullscreen{transform:scale(1.5);transform-origin:top left;width:66.6%}}@media (max-width: 768px){.btn,.icon-btn,.sidebar-item,.tab,.segmented-btn,.header-btn,.header-icon-btn{min-height:44px}.icon-btn,.header-icon-btn{min-width:44px}input,select,textarea{font-size:16px}input:not([type=checkbox]):not([type=radio]),select{min-height:44px}.sidebar-item{margin-bottom:4px}}@media (max-width: 768px){.responsive-table{border-collapse:collapse}.responsive-table thead{display:none}.responsive-table tr{display:block;margin-bottom:10px;border:1px solid var(--border-subtle);border-radius:var(--radius-md);background:var(--bg-card);padding:6px 12px}.responsive-table td{display:flex;align-items:center;justify-content:space-between;gap:12px;border:none!important;padding:7px 0;text-align:right;white-space:normal}.responsive-table td:before{content:attr(data-label);color:var(--text-muted);font-weight:var(--weight-semibold);font-size:11px;text-transform:uppercase;letter-spacing:.04em;text-align:left;flex-shrink:0}.responsive-table td:not([data-label]){justify-content:flex-end}.responsive-table td:not([data-label]):before{content:none}}@media (max-width: 380px){.kpi-grid{grid-template-columns:repeat(2,minmax(140px,1fr))}.kpi-card{padding:var(--space-4)}.kpi-card .kpi-value{font-size:var(--text-xl)}}@media (max-width: 600px){.modal-overlay{align-items:flex-end}.modal,.modal.modal-wide{width:100%;max-width:100%;max-height:90dvh;border-radius:var(--radius-xl) var(--radius-xl) 0 0;padding:var(--space-5);padding-bottom:calc(var(--space-5) + env(safe-area-inset-bottom,0px))}}@media (max-width: 600px){.softphone-popover .softphone-dialpad-key{min-height:56px;font-size:20px}.softphone-popover .softphone-incall-btn{min-height:56px}.softphone-answer-actions{gap:40px}}@media (max-width: 600px){.softphone-container{bottom:calc(16px + env(safe-area-inset-bottom,0px))}}.header-breadcrumb{display:flex;align-items:center;gap:8px;min-width:0}.header-breadcrumb__sep{color:var(--text-muted);font-size:var(--text-md)}.header-breadcrumb__current{font-size:var(--text-sm);font-weight:600;color:var(--text-primary);text-transform:capitalize;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}@media (max-width: 640px){.header-breadcrumb{display:none}}.global-search{position:relative;display:flex;align-items:center;width:280px;max-width:280px;height:34px;padding:0 10px;background:var(--bg-raised);border:1px solid var(--border-default);border-radius:var(--radius-sm);transition:border-color var(--transition-fast),box-shadow var(--transition-fast)}.global-search:focus-within{border-color:var(--brand-primary);box-shadow:var(--ring-focus)}.global-search__icon{color:var(--text-secondary);flex-shrink:0}.global-search__input{flex:1;min-width:0;height:100%;border:none;background:none;outline:none;padding:0 8px;color:var(--text-primary);font-family:inherit;font-size:var(--text-sm)}.global-search__input::placeholder{color:var(--text-muted)}.global-search__clear{display:inline-flex;background:none;border:none;cursor:pointer;color:var(--text-muted);padding:2px;border-radius:4px;flex-shrink:0}.global-search__clear:hover{color:var(--text-primary);background:var(--bg-hover)}.global-search__results{position:absolute;top:calc(100% + 6px);inset-inline-start:0;width:340px;max-width:92vw;z-index:200;background:var(--bg-raised);border:1px solid var(--border-default);border-radius:var(--radius-md);box-shadow:var(--shadow-lg);padding:6px;max-height:60vh;overflow-y:auto}.global-search__empty{padding:18px;text-align:center;color:var(--text-muted);font-size:var(--text-sm)}.global-search__group+.global-search__group{margin-top:4px;border-top:1px solid var(--border-subtle);padding-top:4px}.global-search__group-label{font-size:var(--text-2xs);font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);padding:6px 10px 4px}.global-search__item{display:flex;align-items:center;gap:8px;width:100%;padding:8px 10px;border:none;background:none;cursor:pointer;border-radius:var(--radius-sm);text-align:start;color:var(--text-primary);font-family:inherit;font-size:var(--text-sm)}.global-search__item:hover{background:var(--bg-hover)}.global-search__item-icon{color:var(--text-secondary);flex-shrink:0}.global-search__item-main{flex-shrink:0}.global-search__item-sub{color:var(--text-secondary);font-size:var(--text-xs);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}@media (max-width: 900px){.global-search{width:180px}}@media (max-width: 640px){.global-search{display:none}}.dash-fresh{display:inline-flex;align-items:center;gap:5px;margin-inline-start:10px;font-size:11px;color:var(--text-muted)}.dash-fresh-dot{width:7px;height:7px;border-radius:50%;background:var(--success, #22c55e);box-shadow:0 0 6px var(--success, #22c55e);animation:dash-pulse 2s ease-in-out infinite}@keyframes dash-pulse{0%,to{opacity:1}50%{opacity:.35}}.dash-hero{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(0,1fr);gap:clamp(var(--space-4),2.5vw,var(--space-7));align-items:center;padding:clamp(var(--space-4),2vw,var(--space-6));border:1px solid var(--border-primary);border-radius:var(--radius-xl);background:var(--bg-card);box-shadow:var(--shadow-sm),var(--glow-brand);margin-bottom:14px}@media (max-width: 720px){.dash-hero{grid-template-columns:1fr}}.dash-hero-main{display:flex;flex-direction:column;gap:var(--space-4);min-width:0}.dash-hero-eyebrow{display:inline-flex;align-items:center;gap:6px;font-size:var(--text-xs);font-weight:var(--weight-semibold);text-transform:uppercase;letter-spacing:.08em;color:var(--accent-primary)}.dash-hero-eyebrow svg{animation:dash-pulse 2s ease-in-out infinite}.dash-hero-figure{display:flex;align-items:baseline;gap:var(--space-3);flex-wrap:wrap}.dash-hero-value{font-size:clamp(3rem,6vw,5rem);font-weight:var(--weight-bold);line-height:1;letter-spacing:var(--tracking-tight);color:var(--text-primary);font-variant-numeric:tabular-nums}.dash-hero-figure.active .dash-hero-value{color:var(--accent-primary)}.dash-hero-label{font-size:clamp(var(--text-base),1.1vw,var(--text-lg));font-weight:var(--weight-medium);color:var(--text-secondary)}.dash-hero-stats{display:flex;flex-wrap:wrap;gap:var(--space-2)}.dash-hero-stat{display:inline-flex;align-items:center;gap:7px;padding:7px 12px;border:1px solid var(--border-subtle);border-radius:var(--radius-md);background:var(--bg-secondary);font-size:var(--text-sm);color:var(--text-secondary)}.dash-hero-stat-icon{display:inline-flex;color:var(--text-muted)}.dash-hero-stat-value{font-weight:var(--weight-bold);color:var(--text-primary);font-variant-numeric:tabular-nums}.dash-hero-stat-label{font-size:var(--text-sm)}.dash-hero-stat.warn{border-color:color-mix(in srgb,var(--accent-warning) 40%,transparent);background:var(--status-hold-bg)}.dash-hero-stat.warn .dash-hero-stat-icon,.dash-hero-stat.warn .dash-hero-stat-value{color:var(--accent-warning)}.dash-hero-stat.danger{border-color:color-mix(in srgb,var(--accent-danger) 40%,transparent);background:var(--status-ringing-bg)}.dash-hero-stat.danger .dash-hero-stat-icon,.dash-hero-stat.danger .dash-hero-stat-value{color:var(--accent-danger)}.dash-hero-wf{display:flex;flex-direction:column;gap:var(--space-3);min-width:0}.dash-hero-wf-head{display:flex;align-items:center;justify-content:space-between;gap:var(--space-2)}.dash-hero-wf-title{display:inline-flex;align-items:center;gap:7px;font-size:var(--text-sm);font-weight:var(--weight-semibold);color:var(--text-primary)}.dash-hero-wf-title svg{color:var(--text-muted)}.dash-hero-wf-total{font-size:var(--text-xs);font-weight:var(--weight-medium);color:var(--text-muted);font-variant-numeric:tabular-nums}.dash-wf-bar{display:flex;gap:2px;height:12px;border-radius:999px;overflow:hidden;background:var(--bg-tertiary)}.dash-wf-seg{min-width:3px;transition:flex-grow var(--transition)}.dash-wf-seg.available{background:var(--status-idle)}.dash-wf-seg.busy{background:var(--status-call)}.dash-wf-seg.break{background:var(--status-hold)}.dash-wf-seg.offline{background:var(--status-unavailable)}.dash-wf-seg.empty{background:var(--bg-tertiary)}.dash-wf-legend{display:flex;flex-wrap:wrap;gap:var(--space-1) var(--space-4)}.dash-wf-leg{display:inline-flex;align-items:center;gap:6px;font-size:var(--text-xs);color:var(--text-secondary)}.dash-wf-leg i{width:8px;height:8px;border-radius:50%;flex-shrink:0}.dash-wf-leg b{font-weight:var(--weight-semibold);color:var(--text-primary);font-variant-numeric:tabular-nums}.dash-wf-leg.available i{background:var(--status-idle)}.dash-wf-leg.busy i{background:var(--status-call)}.dash-wf-leg.break i{background:var(--status-hold)}.dash-wf-leg.offline i{background:var(--status-unavailable)}.dash-ops{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:var(--space-4);margin-bottom:14px}.dash-ops-card{display:flex;flex-direction:column;gap:10px}.dash-ops-head{display:flex;align-items:center;justify-content:space-between;gap:8px}.dash-ops-title{display:inline-flex;align-items:center;gap:7px;margin:0;font-size:var(--text-sm);font-weight:600;color:var(--text-primary)}.dash-ops-title svg{color:var(--text-muted)}.dash-ops-empty{display:flex;align-items:center;justify-content:center;min-height:120px;color:var(--text-muted);font-size:var(--text-sm)}.dash-live-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column}.dash-live-row{display:flex;align-items:center;gap:10px;padding:8px 2px;border-bottom:1px solid var(--border-subtle)}.dash-live-row:last-child{border-bottom:none}.dash-live-caller{flex:1;min-width:0;font-size:var(--text-sm);color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dash-live-dur{font-size:var(--text-data);color:var(--text-secondary);font-variant-numeric:tabular-nums}.dash-donut-legend{display:flex;flex-wrap:wrap;justify-content:center;gap:6px 14px}.dash-donut-leg{display:inline-flex;align-items:center;gap:6px;font-size:var(--text-xs);color:var(--text-secondary)}.dash-donut-leg i{width:8px;height:8px;border-radius:2px;flex-shrink:0}.dash-donut-leg b{font-weight:600;color:var(--text-primary);font-variant-numeric:tabular-nums}.dash-leaderboard{list-style:none;margin:0;padding:0;display:flex;flex-direction:column}.dash-leader-row{display:flex;align-items:center;gap:10px;padding:8px 2px;border-bottom:1px solid var(--border-subtle)}.dash-leader-row:last-child{border-bottom:none}.dash-leader-rank{display:inline-flex;align-items:center;justify-content:center;width:20px;height:20px;flex-shrink:0;border-radius:50%;background:var(--bg-hover);font-size:var(--text-2xs);font-weight:700;color:var(--text-secondary);font-family:var(--font-mono)}.dash-leader-rank--top{background:var(--brand-glow);color:var(--brand-primary)}.dash-leader-name{flex:1;min-width:0;font-size:var(--text-sm);color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dash-leader-calls{font-size:var(--text-data);color:var(--text-primary);font-variant-numeric:tabular-nums;font-weight:600}